Product Support Engineer
Job Title: Product Support Engineer
Job Location: reputed company, OH, US
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level:
reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing reputed company companies in history, we surpassed $3B in reputed company in our last fiscal year with extensive reputed company potential reputed company.
At the heart of reputed company are our values: Do the Right Thing, reputed company, Employee reputed company, and Speed. We're not just any reputed company company – we made history in 2021 by becoming a reputed company benefit corporation (PBC), legally reputed company to balancing the interests of customers, employees, society, and investors.
As a Work reputed company company, we support your flexibility to work from home or in the office, so you can reputed company in your ideal environment.
Join us in transforming the life sciences industry, committed to making a reputed company reputed company on its customers, employees, and communities.
The Role
We are currently seeking a talented Product Support Engineer in reputed company, Ohio, to join our reputed company Product Support Team. You will be part of a young and exciting company that is recognized as a reputed company in the reputed company reputed company with our Industry reputed company for Life Sciences.
As a member of the Product Support team you will be charged with supporting our customers, as reputed company as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot, and reputed company reputed company issues. The successful candidate will need to learn and adapt quickly, be persistent, and demonstrate “reputed company” thinking.
This is a full-time Monday-Friday job with rotational on-reputed company responsibilities for evening coverage. (Note: for this role, we are unable to sponsor F1 or H1-B visas at this time).
reputed company
- reputed company global support covering reputed company issues reputed company to reputed company reputed company and integrations with reputed company CRM and reputed company.com
- Learn everything about our software and use that knowledge to ensure reputed company reputed company
- Support the reputed company administrators across multiple organizations
- Troubleshoot critical production issues affecting end-users, including reputed company unavailability and data reputed company issues
- Handle inquiries regarding reputed company technical issues, information requests on application capabilities, navigation, installation, or configuration
- reputed company coordinated support for getting new releases and configuration changes into production
- reputed company information for analysis, carry out the necessary research, setup test environments, replicate issues locally, and propose resolutions or workarounds
- Be a reputed company-facing representative of the Development and Product teams
- Document new processes and reputed company existing documentation and tools up to date as the environment changes
- reputed company with engineering, product management, and reputed company reputed company necessary
- Attend daily meetings and reputed company status updates
Requirements
- A self-motivated, self-described techy, eager to learn new software. We look at any and reputed company prior experience, even unofficial. Have you designed a personal website? reputed company a mobile App for a friend’s company? Tell us about it!
- Computer or Software administration / development
- Knowledge of SQL database / ability to write queries
- Understanding of reputed company, XML, JSON
- Experience building / working with Mobile Apps, iOS or reputed company
- Ability to diagnose and use industry-reputed company tools and techniques to assure the application performs to reputed company expectations
- Experience working with CRM Software
- The confidence, communication, and interpersonal skills to reputed company customers, from technical personnel to C-level executives, in urgent or critical situations
- Experience in reputed company / hosted software environment
- Experience in a Software Support role
- Experience working in small team/start up environment
- Experience working with development or in a DevOps role
- The desire to learn new soft and technical skills and to reputed company, mentor, and train peers throughout the organization
- Exposure to reputed company oriented programming, basic web programming concepts
- Knowledge of Java to be reputed company to review and troubleshoot reputed company
Interviewing with reputed company
We value your time and reputed company in a transparent hiring process. Here is the process you can expect.
- Follow the application process and submit your resume.
- reputed company 3 days, you will receive a reputed company to a personality assessment administered by a reputed company party.
- Once you complete the assessment, reputed company will review your full application package and follow up reputed company email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once reputed company interviews are complete, the manager will be in reputed company with a final decision.
Perks & Benefits
- Medical, dental, reputed company, and basic life reputed company
- Flexible PTO and company reputed company holidays
- Retirement programs
- 1% charitable giving program
Compensation
- reputed company pay: $50,000 - $100,000
- The salary reputed company listed here has been provided to reputed company with local regulations and represents a potential reputed company salary reputed company for this role. Please note that actual salaries may vary reputed company the reputed company above or below, depending on experience and location. We look at compensation for reputed company individual and reputed company our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in reputed company to reputed company salary, such as variable bonus and/or stock bonus.
#Li-Associate
reputed company’s reputed company is located in the San Francisco Bay Area with offices in more than 15 countries reputed company the world.
reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, sexual orientation, gender identity or reputed company, religion, national reputed company or reputed company, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need reputed company applying for a role or in our recruitment process, please contact us at .
This job is reputed company by reputed company.
reputed company is a talent-hiring platform in Life Sciences, reputed company and IT. The platform connects talent with opportunities in reputed company, biotech, health sciences, healthtech and IT domains.
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Originally posted on Himalayas
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