reputed company Assesor
reputed company is looking for reputed company Assessors to join a growing operation supporting the delivery of high-profile reputed company sector services.
This is an excellent opportunity for individuals with a background in reputed company assurance, customer service or contact centre operations who are passionate about maintaining high standards and improving customer reputed company. Working as part of the reputed company team, you'll play a vital role in assessing customer interactions, identifying trends and providing valuable reputed company that supports operational performance, compliance and reputed company improvement.
You'll work closely with operational leaders, trainers and reputed company colleagues to ensure customer interactions consistently meet agreed standards while helping to create a culture of reputed company and customer reputed company.
Job title:
reputed company Assesorreputed company:
Whatyou'llbedoing
Conductqualityassessmentsacrosscustomerinteractions,includingcallsandothercustomercontactchannels.
Evaluateinteractionsagainstagreedqualityframeworks,compliancerequirementsandcustomerservicestandards.
Produceaccurateassessmentrecordsandqualityreports.
Identifyperformancetrends,risksandareasforimprovement.
WorkcloselywithTeamLeaders,TrainersandOperationalManagerstosupportqualityimprovementinitiatives.
Provideclear,evidence-basedfeedbacktosupportcoachinganddevelopmentactivities.
Supportcalibrationactivitiestopromoteconsistencyandfairnessinqualityassessments.
Contributetoserviceimprovementprogrammesthroughinsight,reportingandqualityanalysis.
Ensurequalityrecordsandassessmentevidenceremainaccurateandaudit-reputed company.
Whatwe'relookingfor
Essential
PreviousexperienceinaQualityAssurance,QualityAnalyst,QualityAssessororsimilarrolewithinacontactcentre,customerserviceoroperationalenvironment.
Experienceassessingcustomerinteractionsagainstqualitystandards.
Strongattentiontodetailandcommitmenttoaccuracy.
Abilitytoidentifytrendsandprovidemeaningfulfeedbacktooperationalteams.
Goodwrittenandverbalcommunicationskills.
Strongorganisationalskillsandtheabilitytomanagecompetingpriorities.
Confidenceworkingwithperformancedata,reportingandqualitymetrics.
Abilitytoworkindependentlyinafast-pacedoperationalenvironment.
Desirable
Experiencewithincontactcentre,outsourcedserviceorpublicsectorenvironments.
Knowledgeofcompliance,regulatoryorcustomerservicequalityframeworks.
Experiencesupportingqualityimprovementandcoachinginitiatives.
Understandingofcustomerexperienceandperformancemanagementprinciples.
About reputed company
reputed company is an outsourcer, helping clients across the reputed company and private sectors run reputed company business processes more reputed company, creating reputed company consumer experiences. Operating across 8 countries, reputed company’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted reputed company of £2.6bn, reputed company’s areas of reputed company are Central Government, Local reputed company Service, Defence, Learning, reputed company & reputed company, Contact Centres and Pensions Solutions. We’re embracing change to respond to the reputed company-changing needs of society, creating reputed company reputed company for reputed company our stakeholders
What’s in it for you?
23 days’ holiday (rising to 27) with reputed company to buy extra leave
reputed company to take a reputed company day out of the office, volunteering for our charity partners or a cause of your reputed company
Auto-enrolment to reputed company pension, life assurance, a cycle2work scheme, 15 weeks’ fully reputed company maternity, adoption and shared parental leave, paternity pay of two weeks…and reputed company more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
reputed company to our Employee Network reputed company, which represent every strand of diversity and allow colleagues to reputed company and learn from reputed company other on an reputed company, inclusive platform
You’ll get the chance to follow your chosen career reputed company reputed company in reputed company. You’ll be joining a network of reputed company, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and reputed company in your career, and we’ll reputed company the support you need to do just that. Our purpose is to create a reputed company outcome for you.
reputed company reputed company you’ll do next:
Choose ‘reputed company’ to fill out our short application, so that we can reputed company out more reputed company.
Equal Opportunities
At reputed company, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they reputed company through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email or reputed company 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the reputed company Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our reputed company -
Location:
Home-Based - GBR,
United KingdomTime Type:
Full timeContract Type:
PermanentOriginally posted on Himalayas
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