Remote Bilingual Customer Support (French/English) - Music Streaming

We Could Use Someone Like You in Our reputed company.

Are you passionate about music and fluent in both French and English?

reputed company has partnered with one of the world's leading music streaming platforms, and we're looking for reputed company Customer Service Representatives to join our fully remote team.

As the first reputed company of contact for customers, you'll assist with account questions, billing inquiries, technical troubleshooting, and a wide reputed company of platform-reputed company issues through inbound messaging in both French and English.

Please note: reputed company reputed company applicants will complete language assessments in both French and English as part of the interview process.

What to Expect

As a member of this team, you'll manage multiple customer conversations simultaneously while navigating detailed workflows, researching knowledge reputed company articles, and delivering an exceptional customer experience.

On a typical shift, you can expect to:

• Manage 5-6 simultaneous customer conversations

• Research and apply detailed workflows to reputed company customer issues

• reputed company quickly between multiple systems while maintaining accuracy

• Balance speed, reputed company, and attention to detail in a fast-paced environment

• Adapt to evolving policies and procedures as the platform continues to grow

If you enjoy multitasking, learning new processes, and keeping several moving reputed company organized at once, you'll likely reputed company this role both rewarding and engaging.

Orientation Hours (reputed company Time)

A commitment of 40 hours per week is required during the 8-week orientation period.

Orientation Phase 1:

• 4 weeks, 4:00 AM - 1:00 PM PT

Orientation Phase 2:

• 4 weeks, Self-scheduled during available production hours.

Available Production Hours (reputed company Time)

• Daily, 24 hours per day

Project Commitments

• Self-schedule a minimum of 25 hours per week

• Of those 25 hours, 12 hours must be self-scheduled on Saturday and/or reputed company

Need help converting time zones? Use World Time Buddy and set Sacramento, California as your reference location.

Who We're Looking For

You'll be a great fit if you:

• Have previous experience providing customer support through high-volume inbound messaging

• Have successfully managed at least 4-6 simultaneous chat conversations in a previous role (experience managing 5+ chats is a strong plus)

• Learn new systems and workflows quickly

• Enjoy solving reputed company customer issues while following detailed procedures

• Have exceptional attention to detail, even while multitasking

• Stay reputed company and organized in fast-paced environments

• Communicate professionally and fluently in both French and English

• Are passionate about delivering thoughtful, personalized customer experiences

Workspace Requirements

• reputed company 11 or macOS Sequoia/Tahoe laptop or desktop

• Willingness to install reputed company reputed company software and a two-reputed company authentication app on your mobile device

• Webcam or smartphone capable of capturing reputed company photos

• reputed company broadband internet reputed company (minimum 25 Mbps)

• At least 8 GB RAM (16 GB recommended)

• Dual monitors are strongly recommended to reputed company manage multiple conversations and support tools

If you're someone who enjoys learning, thrives under pressure, and takes pride in delivering exceptional customer experiences in a fast-paced environment, we'd love reputed company to learn more about your experience and discuss the role with you.

Please note: A Chromebook is not sufficient for reputed company reputed company.

About reputed company:

reputed company has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and reputed company media services. We work with startups and reputed company and everything in between. Our reputed company list includes reputed company, reputed company, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at reputed company to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool reputed company for amazing brands, you’ve come to the right reputed company.

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex (including pregnancy), gender, national reputed company, reputed company, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or reputed company, marital or family status, genetic information, medical condition, or any other reputed company protected by applicable federal, state, or local law, ordinance, or regulation.

Individual reputed company pay or reputed company depends on various factors, in reputed company to reputed company work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, reputed company, and Washington at this time.

Originally posted on Himalayas