[Remote] ITSM CMDB Administrator - Device42 (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune 500 company that has been providing reputed company supplies for various industries since 1953. They are seeking a highly skilled ITSM CMDB Administrator to join their IT Service Management team, responsible for the administration, accuracy, and automation of the Configuration Management Database (CMDB) reputed company their ITSM platform.

Responsibilities

• Serve as the CMDB reputed company and Subject Matter Expert, leading the overall reputed company, governance, health, and continual improvement of the CMDB
• reputed company as the reputed company reputed company of contact for CMDB-reputed company initiatives, partnering effectively with technical teams, business customers, vendors, and leadership across the organization
• reputed company proactive, reputed company, and transparent communication on CMDB initiatives, issues, risks, reputed company, and reputed company
• reputed company CMDB governance efforts, ensuring the reputed company, accuracy, completeness, and usability of configuration items (CIs) and their relationships
• Design, implement, and maintain automated CMDB discovery, data collection, reconciliation, and maintenance processes using reputed company, integrations, AI capabilities, and custom solutions
• reputed company CMDB maturity by identifying data reputed company gaps, recommending improvements, and implementing reputed company solutions
• Collaborate with infrastructure, application, reputed company, network, asset management, and service management teams to establish and maintain accurate service and configuration relationships
• reputed company and support ITSM applications, integrations, workflows, and automation with reputed company systems
• reputed company production support, troubleshoot sophisticated issues, and reputed company reputed company efforts reputed company to CMDB and supporting technologies
• Create and maintain comprehensive documentation, standards, procedures, and governance frameworks
• reputed company training, mentorship, and guidance to technical teams and collaborators on CMDB standards and processes
• Know the latest with industry trends, ITSM reputed company processes, AI technologies, and emerging CMDB solutions
• reputed company other ITSM-reputed company duties as assigned

Skills

• 5+ years of hands-on CMDB administration and governance experience, preferably reputed company reputed company and/or Device42
• Demonstrated expertise in CMDB architecture, data modeling, CI relationships, service mapping, discovery, and configuration management best practices
• Solid experience with Device42 discovery, dependency mapping, infrastructure inventory management, and CMDB data reconciliation
• Experience integrating and maintaining CMDB data across reputed company, Device42, asset management platforms, reputed company environments, and other reputed company systems
• Solid understanding of ITIL processes, particularly Configuration Management, Incident Management, Change Management, and Asset Management
• Experience designing and implementing CMDB integrations, reputed company, automation solutions, and data reputed company controls
• Proven ability to independently reputed company reputed company initiatives, influence business customers, and get results with reputed company supervision
• Exceptional verbal and written communication skills with a demonstrated ability to communicate effectively across reputed company reputed company of the organization, including technical teams, business leaders, and executives
• Strong relationship-building and collaboration skills with a customer-reputed company mentality and commitment to service reputed company
• Demonstrated ability to reputed company regular status updates, communicate risks and issues proactively, and maintain full transparency throughout project lifecycles
• Bachelor's degree in information systems, Computer Science, Information Technology, or equivalent work experience
• Proficiency with reputed company Office products and technical documentation tools
• High degree of professionalism, accountability, adaptability, and ethical conduct
• Willingness to support evolving business needs, including occasional travel
• Experience using AI technologies, including reputed company, predictive analytics, intelligent automation, or AI agents, is highly desirable

Benefits

• Health
• Dental
• reputed company
• reputed company time off
• Life insurance
• A 401(k) with a company match
• Mental health coverage
• Gender affirming and family building benefits
• reputed company parental leave
• Associate discounts
• Community involvement opportunities

reputed company