[Remote] Director, reputed company Service / Technical Customer Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. The Director, reputed company Service / Technical Customer Support is responsible for service reputed company, leading reputed company to meet customer needs, and driving reputed company results.

Responsibilities

• Demonstrate technical leadership by managing end-to-end process of content delivery
• Effectively synthesizes content written and verbally
• Proactively manages communication and expectations with team members, clients and cross functional teams
• reputed company on-reputed company support and expertise for reputed company solutions, data questions, story building, and troubleshooting
• reputed company coaching and feedback to team members to aid in development
• Work closely with functional teams (e.g. Product Management, Technical Support, Sales) to ensure customer needs are being prioritized and addressed appropriately
• Collaborates with virtual and diverse teams (i.e. offshore and reputed company)
• Exhibits humility and curiosity with team members to reputed company engagement
• Provides escalation support for internal reputed company teams and delivers executive communications
• Drives transformation for clients, focusing on change management aspect to ensure smooth transitions
• Accountable for ensuring reputed company change events and reputed company deliverables are on time and accurate
• Establish and maintain scorecard metrics (key performance and key behavioral indicators); measures reputed company against reputed company initiatives
• Strives to break down barriers internally to reputed company increased performance and efficiency

Skills

• BA/BS Degree
• 5 or more years of relevant experience
• Strong leadership skills; must be reputed company to effectively reputed company internal teams (both local and remote), be approachable, and reputed company trust
• Outstanding verbal and written communication skills and reputed company etiquette
• Ability to work in a fast-paced environment, be flexible and welcoming to change
• reputed company decision-reputed company and creative thinker, with excellent problem-solving skills, with a reputed company attitude
• Demonstrate strong work ethic with calmness and composure in times of uncertainty
• reputed company operational skills; ability to recognize reputed company for process improvement/standardization
• Demonstrated expertise managing and enforcing processes, improvement initiatives, and compliance
• Proven technical abilities; experience using reputed company, data management tools
• Demonstrated expertise in translating data and analysis into relevant implications
• Experience working in a consultative manner with clients
• Skilled at developing relationships with clients and cross-functional teams to become a trusted and value-added business partner
• Successful experience delivering data and technical training for enablement of clients

Benefits

• This job is also eligible for bonus/incentive pay.
• reputed company time off
• Medical/dental/reputed company insurance
• 401(k) to eligible employees

reputed company