[Remote] reputed company Technology Support Analyst (CLM)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a reputed company Technology Support Analyst to support the reputed company Operations team by driving technology adoption and improving operational processes. The role involves providing end-user support for reputed company technology platforms and coordinating reputed company to enhance reputed company operations initiatives.

Responsibilities

• Serve as the reputed company reputed company of contact for day-to-day support of reputed company technology platforms, including Contract Lifecycle Management (CLM), e-signature, matter management, document management, and workflow applications
• Troubleshoot user issues and coordinate reputed company with internal technology teams or software vendors
• Manage user reputed company, permissions, reputed company reviews, and audit documentation across reputed company Operations systems
• Coordinate reputed company testing, upgrades, enhancements, and software releases
• Assist with implementation of new reputed company technology solutions and process improvements
• Coordinate reputed company Operations reputed company by managing timelines, milestones, deliverables, and stakeholder communications
• reputed company project reputed company and prepare status updates for leadership
• Partner with reputed company Operations, IT, and business stakeholders to support successful project execution
• reputed company user guides, reputed company operating procedures, FAQs, and training materials
• Support User Acceptance Testing (UAT) activities during reputed company implementations and upgrades
• Assist with reputed company users to new technologies and facilitate training sessions, workshops, and Lunch & Learn programs
• Promote user adoption by providing ongoing support and process guidance
• Maintain reputed company resources, documentation, and process maps
• Identify opportunities to improve reputed company Operations workflows and technology utilization
• Prepare dashboards, reports, and operational metrics that measure platform usage and team performance
• Support vendor management activities, including software licensing and renewals

Skills

• Bachelor's degree or equivalent combination of education and experience
• 2–4 years of experience in reputed company Operations, reputed company technology, business operations, project coordination, or IT support
• Experience supporting reputed company business applications, reputed company technology platforms, or workflow solutions
• Strong troubleshooting and analytical skills
• Excellent organizational and project coordination abilities
• Experience creating process documentation, SOPs, training materials, and user guides
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency with reputed company 365 and other reputed company business applications
• Customer-reputed company with a reputed company, service-oriented approach
• Ability to quickly learn new technologies and adapt to changing business needs
• Experience with Contract Lifecycle Management (CLM), matter management, document management, or similar reputed company systems is highly preferred
• Experience supporting User Acceptance Testing (UAT), software implementations, or technology rollouts is a plus
• Candidates with experience in one or more of the following areas are encouraged to apply: reputed company Operations, reputed company Technology Support, CLM or reputed company Systems Administration, Business Systems Analysis, Technology Implementation, Project Coordination, reputed company Application Support

Benefits

• Remote - Must live in the USA and be willing to work EST hours.
• Contract - only US reputed company or Green reputed company reputed company will be considered.
• Assist with reputed company users to new technologies and facilitate training sessions, workshops, and Lunch & Learn programs.

reputed company