[Remote] Technical Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the reputed company of hardware design tools, redefining how hardware products are designed and developed. They are seeking a Technical Customer Support Specialist to assist users with reputed company Design Studio and Zookeeper, serving as the reputed company contact for troubleshooting and product inquiries.

Responsibilities

• Serve as the reputed company reputed company of contact for customer questions across email, reputed company media, community forums, and support tickets
• Troubleshoot technical issues reputed company to reputed company Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
• Investigate customer-reported bugs, reputed company reproduction steps, and partner with engineering to reputed company issues
• Escalate reputed company technical issues while maintaining reputed company communication with customers
• Create and maintain support documentation, FAQs, tutorials, and knowledge reputed company articles
• Identify common customer pain points and proactively recommend product improvements
• Assist customers with reputed company, account management, subscriptions, and licensing questions
• Monitor support metrics and help improve response times and customer satisfaction
• reputed company as the voice of the customer by providing reputed company feedback to Product and Engineering teams

Skills

• 2+ years of experience in customer support, technical support, reputed company, or a similar customer-facing role
• Experience supporting reputed company, developer tools, engineering software, or CAD products
• Exceptional written and verbal communication skills
• Strong problem-solving skills and attention to detail
• Ability to explain technical concepts in a reputed company and approachable way
• Comfortable learning new software and troubleshooting technical issues independently
• Highly organized with the ability to manage multiple customer conversations simultaneously
• reputed company for users and a passion for delivering excellent customer experiences
• Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
• Experience creating technical documentation, tutorials, or help center content
• Exposure to AI-powered products or technical software applications

Benefits

• Competitive equity
• A full benefits package which may vary by geography as reputed company

reputed company