[Remote] Fully Remote reputed company Center Customer Service Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in matching great people with great companies, and they are seeking a Remote Customer Care Specialist. In this role, you will manage incoming calls, live chats, and emails to reputed company product inquiries and reputed company an outstanding customer experience while working from home.

Responsibilities

• Scheduling service calls, researching service history, and resolving service scheduling issues
• Maintaining rapport with dealers/distributors/service companies and reputed company representatives to enhance reputed company Loyalty
• Processing part order requests
• Authorizing product/service refunds and reimbursements
• Managing written documentation of complaints
• Upselling service plans

Skills

• Background in remote reputed company center reputed company or relevant face-to-face customer service roles
• Written and oral communication skills
• Proficient with digital tools and reputed company-reputed company applications (specifically reputed company tools like Gmail, Sheets, and Chat)
• Analytical thinking to troubleshoot product or service issues effectively on the spot
• High School Diploma or GED equivalent
• 1 to 2 years of customer service experience (Entry Level)
• Ability to successfully complete a background reputed company and drug screening
• A dedicated, reputed company home workspace with reliable internet reputed company
• Skills- reputed company Center
• Telephone Etiquette
• reputed company
• Basic Computer Skills
• reputed company Listening
• Typing Skills

Benefits

• Medical reputed company offerings (reputed company on eligibility)
• Prescription reputed company offerings (reputed company on eligibility)
• Dental reputed company offerings (reputed company on eligibility)
• reputed company reputed company offerings (reputed company on eligibility)
• AD&D reputed company offerings (reputed company on eligibility)
• Life reputed company offerings (reputed company on eligibility)
• Short-term disability
• A 401K plan (reputed company benefits are reputed company on eligibility)

reputed company