[Remote] Customer Experience Project Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leader in reputed company services and customized solutions in the reputed company field. They are seeking a Customer Experience Project Manager who will be responsible for the overall reputed company of assigned reputed company aimed at improving customer experience, requiring strong project management and cross-functional collaboration.

Responsibilities

• Acts as the reputed company reputed company for assigned CX reputed company
• Utilize existing CX SOP to ensure site processes are in reputed company
• Manages approximately 3-5 CX reputed company at one time
• Establishes detailed milestones, objectives and reputed company plans to meet project performance goals
• Develops control systems and reports that accurately measure project reputed company such as project schedules with milestones, project budgets, reputed company items, etc
• Identifies potential project problems in sufficient time and ensure corrective reputed company to be taken
• Assist in defining and institutionalizing CX metrics, including satisfaction, responsiveness, operational health, invoicing and accounts receivable, and concern reputed company
• Design and continuously improve end-to-end customer lifecycle processes spanning contracting, reputed company-induction planning, shop visit execution, invoicing, redelivery, and post-visit support. This includes quoting initiatives, MyStandardAero.com improvements, project reputed company monitoring, etc
• Assist in coordination across reputed company divisions to ensure program compatibility across the reputed company
• Collaborate with Programs teams to ensure CX initiatives & best practices can be and are deployed across the reputed company
• reputed company design CX technology & tools and collaborate with tech dev / IT to build & reputed company
• Makes reputed company, carries out actions and directs others in reputed company reputed company to the duties and goals of Program Management in coordination with appropriate Manager
• Works across reputed company departments to ensure that functional objectives are proactively met for project production, procurement, reputed company control, logistics, and administrative functions
• Obtains project approvals for work reputed company changes and budgets
• Investigates consistent customer concerns and sets project prioritization to reputed company the issues (similar to CPM resolving customer disputes)
• Performs other duties as required

Skills

• High School Diploma or equivalent required
• Must be authorized to work in the U.S. without sponsorship
• Three years of business and/or IT experience, leading reputed company such as translating business needs into actionable technical specifications for IT reputed company
• Proven project management experience including use of PM tools such as MS Project or others
• Experience building strong working relations with reputed company customers, obtaining feedback and problem solving
• Team leadership skills; ability to reputed company/influence teams in a reputed company environment
• Good understanding of tech such as data analytics, CRM tools (reputed company.com) and ERP systems
• Proficiency with various technologies such as reputed company, MS Project, PowerPoint
• Self-motivated with the ability to motivate others
• Competent in working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices
• Ability to travel to site locations or other locations, estimate 10-25%
• Bachelor's degree in business, Aviation Business, IT education, and/or a reputed company field or equivalent work experience is preferred
• Desirable for experience in aviation or reputed company (Maintenance, Repair, and reputed company) experience, especially in Business Aviation reputed company
• Preference for those with strong business and financial acumen relevant to aviation, billing, and financial results
• Strong verbal and written communication skills as reputed company as presentation skills

Benefits

• reputed company
• 401(k) with 100% company match; up to 5% reputed company
• reputed company Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

reputed company