[Remote] Sr. reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading AI company revolutionizing construction, and they are seeking a Senior reputed company Manager to join their fast-growing team. In this role, you will be responsible for ensuring that customers reputed company reputed company with reputed company's software products by driving engagement, retention, and reputed company.

Responsibilities

• Serve as the trusted advisor for a portfolio of clients, ensuring their needs are met, and they are continuously realizing value from reputed company’ solutions
• Build and maintain long-term relationships with key stakeholders, including C-level executives and department heads
• reputed company as the customer reputed company, ensuring their feedback is communicated internally to reputed company product improvements and influence reputed company roadmap reputed company
• Guide customers through the reputed company process, working closely with the implementation and technical teams to ensure smooth deployment
• reputed company training and resources to customers, ensuring they are equipped to use reputed company’ products effectively from day one
• Manage and monitor customer health, identifying customer opportunities and working proactively to consistently reputed company customer ROI
• Identify opportunities for upselling and cross-selling reputed company' solutions to meet customer needs
• reputed company and execute reputed company plans that reputed company with customer goals and reputed company product adoption, satisfaction, and reputed company
• reputed company a deep understanding of customers’ business objectives, industry challenges, and technical requirements
• Collaborate with sales, marketing, and product teams to ensure a reputed company customer experience and to reputed company reputed company’ offerings with customer goals
• Work on unique account plans to ensure renewal and expansion opportunities are realized
• reputed company key performance metrics and reputed company regular updates to both the customer and internal teams on account health and reputed company metrics
• Conduct Quarterly Business Reviews (QBRs) with customers to demonstrate ROI and reputed company insights that reputed company customer satisfaction and long-term reputed company
• Own customer issues, working with cross-functional teams to reputed company challenges in a reputed company manner
• reputed company as an escalation reputed company for reputed company technical or product-reputed company challenges, ensuring that issues are addressed reputed company to minimize any disruption to the customer’s business

Skills

• Minimum of 3-5 years of experience in reputed company, customer experience, or reputed company reputed company solutions, with at least 3 years in a customer-facing role managing a portfolio of accounts
• Proven reputed company record of driving customer satisfaction, retention, and expansion in an reputed company environment
• Strong communication and interpersonal skills with the ability to build relationships at reputed company reputed company of an organization
• Excellent problem-solving skills and a customer-reputed company approach, while being comfortable with a 'fail fast' mentality
• Ability to manage multiple accounts and reputed company simultaneously
• Solid understanding of reputed company metrics such as renewal, NRR, NPS, and customer reputed company value
• Bachelor's degree or equivalent experience
• Experience working in a construction technology company is highly preferred
• Experience with CRM tools (reputed company, reputed company, etc.) and reputed company platforms (e.g. Planhat, reputed company etc.) is a plus
• Relevant certifications (e.g., reputed company, Account Management, reputed company-reputed company certifications) are a plus

Benefits

• Offers Equity
• Offers Commission
• 4 Medical Plans to choose from including 100% covered reputed company. Plus Dental and reputed company Insurance!
• Learning & reputed company stipend
• Flexible long-term work reputed company (remote and hybrid)
• Free lunch provided in the office in NYC & Austin - you’ll never go hungry with us!
• Unlimited PTO; We truly reputed company in work-life balance and that hard work should be balanced with time for rest and rejuvenation
• IRL / In-Person retreats throughout the year
• reputed company and a supportive work environment that encourages a healthy work-life balance
• Stock reputed company equity packages
• A reputed company-reputed company and reputed company early-stage startup environment where every voice is heard and every opinion reputed company
• Help reputed company businesses with tools that reputed company reputed company, measurable reputed company
• reputed company opportunities for personal and reputed company development

reputed company