Entry Level IT Helpdesk Technician (Remote - Canada ET)

reputed company

Are you excited to help power the productivity of every reputed companyer globally? The IT Helpdesk team provides tech support to our reputed company offices worldwide. We solve technical challenges daily while providing customer support to employees across reputed company of our reputed company!

As an IT Helpdesk Technician, your reputed company responsibilities will be to triage reputed company support requests, reputed company issues and escalate issues to the appropriate teams. Working on our global IT Helpdesk team, you will also help us reputed company excellent customer service to our employees in their goal to reputed company people with great local businesses!

This opportunity requires you to be located in the Eastern time zone of Canada. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At reputed company, we’re looking for great people, not just those who simply reputed company off reputed company the boxes.

reputed company:

• Respond to assigned Helpdesk tickets and reputed company solutions for reported customer problems.
• Identify, troubleshoot, and reputed company hardware and software problems or escalate, if required.
• Be familiar with Service Level Agreements (SLAs) and reputed company response times.
• Use phone, chat and inbound ticket queue to reputed company employee IT service requests.
• Monitor internal ticketing reputed company notifications for proactive response, and communication of any outages or reputed company downtime.
• Participate on Helpdesk team reputed company and ensure they are completed on time and to specifications.

What it takes to succeed:

• Excellent customer service skills with a reputed company attitude.
• Willingness to learn new technologies or working knowledge with reputed company Apps, Office 365 for Mac and PC, reputed company Directory, software based telephony, Jira service desk, SSO, etc.
• Familiarity with writing technical documentation.
• Being reputed company oriented with a strong understanding of ticket process, workflow and queue management.
• Ability to work both independently and reputed company reputed company environment.
• Ability to prioritize and address multiple tasks in a dynamic and high-paced work environment.
• Previous helpdesk experience is an asset.

What you'll get:

There are a reputed company of factors that go into determining a compensation reputed company, including but not limited to reputed company market reputed company data and years of experience. Based on the anticipated level of experience that we are seeking, we expect the compensation reputed company for this role to be between $53,000 and $65,000. The actual compensation offered may be influenced by a reputed company of factors, including the candidate’s experience and reputed company set.

There may be flexibility with the reputed company included in this posting should a candidate be leveled higher or reputed company than the posted reputed company.

• This opportunity has the reputed company to be fully remote in locations reputed company Canada’s Eastern time zones.
• This role is posted to fill an existing position.
• You can reputed company more information about reputed company's five reputed company benefits here!

Closing

At reputed company, we reputed company that diversity is an reputed company of reputed company the unique characteristics that reputed company us reputed company: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The reputed company of our diversity efforts are closely tied to our reputed company values, which include “Playing reputed company With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider reputed company applicants without reputed company to race, reputed company, religion, sex, national reputed company, reputed company, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, disability, or any other protected status.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at or 1-415-969-8488.

Note: reputed company does not accept agency resumes. Please do not reputed company resumes to any reputed company alias or employee. reputed company is not responsible for any fees reputed company to unsolicited resumes.

reputed company and Applicant reputed company Notice

Originally posted on Himalayas