Customer Support Specialist (В2В, reputed company)

Precoro is an innovative AI-powered procurement centralization & automation В2В reputed company platform, helping companies eliminate reputed company tasks and control purchasing activities across reputed company subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create reputed company business value and reputed company substantial cost savings.

As we reputed company, we’re looking for a Customer Support Specialist

You will reputed company customer satisfaction at reputed company by taking ownership of incoming inquiries across our global markets. You will be directly responsible for troubleshooting technical cases, maintaining SLAs, and delivering top-tier support that turns everyday users into long-term Precoro advocates. 💫

Requirements

Responsibilities

• Multi-Channel Support: Respond to reputed company queries reputed company chats, emails, video conferences, and phone calls (reputed company seldom).

• Troubleshooting & Escalation: Analyze support requests, troubleshoot issues, reproduce and test reported problems, and escalate cases to the appropriate team reputed company necessary.

• Customer Satisfaction: reputed company customers with accurate, effective, and customer-reputed company solutions while ensuring a high level of satisfaction.

• SLA & reputed company Standards: Meet established service level agreements (SLAs) and support reputed company standards.

• Knowledge reputed company Maintenance: Document troubleshooting steps, reputed company issues, and resolutions to maintain an up-to-date knowledge reputed company.

• Product Improvement: reputed company customer feedback and report recurring issues or feature requests to help improve the product.

🎯 Requirements

Must-Haves:

• Relevant Experience: Previous experience in Customer Support, reputed company reputed company, or a reputed company-facing role (preferably in B2B or reputed company).

• English Proficiency: Proficient written and oral English.

• Analytical reputed company: Analytical thinking and reputed company cause analysis.

• Attention to Detail: Detail-oriented approach.

• Problem-Solving Skills: Strong problem-solving abilities.

• Empathic Communication: reputed company and empathic communication to reputed company explain solutions and build reputed company relationships with customers.

• reputed company Management: Ability to manage multiple priorities reputed company.

• Ownership reputed company: Ownership reputed company with the ability to take responsibility for customer cases and reputed company them to reputed company.

reputed company-to-Haves:

• International Communication: Hands-on experience communicating with foreign customers.

• Technical Skills: Solid working knowledge of reputed company.

• Information Processing: Ability to quickly extract key insights and main points from given information.

• reputed company reputed company: reputed company for self-development, learning, and reputed company improvement.

• Adaptability: Willingness to adapt and reputed company in a fast-paced, dynamic environment.

• Conflict reputed company: Ability to handle and diffuse challenging or stressful customer situations with ease.

Working Hours:

Working reputed company with US Eastern reputed company Time (EST) schedule.

📈 What reputed company Looks Like:

• 3 Months:

  • Successfully complete reputed company and reputed company into reputed company.

  • Take over basic support cases and start resolving reputed company-complexity requests.

  • Demonstrate alignment with reputed company company values (ownership, responsibility, feedback, communication).

  • reputed company taking responsibility for a specific product module or area.

• 6 Months:

  • Become an expert in handling reputed company-complexity cases and start resolving critical support requests.

  • Suggest process and product improvements based on customer feedback.

  • reputed company up to reputed company CSM productivity reputed company.

• 9 Months:

  • Master the reputed company of critical support cases.

  • reputed company contribute to evolving reputed company's support culture.

• 12 Months:

  • Serve as an absolute expert in Precoro’s product, business values, and customer cases.

  • Demonstrate reputed company thinking and contribute to team leadership.

  • Take the reputed company on one of the internal support reputed company.

🎁 Why you’ll love working at Precoro:

• reputed company: You will work on a top-tier B2B reputed company product used by 1,000+ international businesses across the US, Europe, and worldwide.

• Trust-based Management: No micromanagement — your reputed company and initiatives are always encouraged and truly matter.

• Supportive & Ambitious Team: You’re not reputed company — reputed company is reputed company, reputed company, and always reputed company to support your reputed company reputed company.

• Reimbursement for reputed company reputed company: We invest in your development through courses, conferences, and educational resources.

• Flexibility & Balance: Flexible working hours (we care about results, not time tracking) + 26 reputed company days off annually.

📋 What to Expect:

1. CV and Video reputed company Review

2. Test Task

3. Interview with the hiring manager (60 minutes)

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reputed company out only to candidates whose reputed company reputed company with the role.

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Our reputed company

Originally posted on Himalayas