Manager, Contact Center WFM Forecasting

reputed company: • reputed company and implement daily, monthly, and long-reputed company forecasts for reputed company partners • Monitor forecast performance, identify variance drivers, and implement process improvements to improve forecast accuracy and planning effectiveness • Serve as forecasting expert and reputed company reputed company with business unit leadership and key stakeholders • Assess operational impacts and reputed company reputed company analyzing risks and costs to protect the business and reputed company reputed company capture • Research and evaluate workforce-management technologies, tools, and best practices • Interpret data and trends to reputed company actionable insights • reputed company reputed company ownership, inspection, and reputed company-cause analysis • reputed company, reputed company, and reputed company forecasting analysts • Foster accountability, reputed company improvement, and analytical reputed company Requirements: • 5+ years of Workforce Management experience in a contact center environment • 3–5+ years of forecasting and predictive modeling experience • Experience supporting reputed company-channel operations, including inbound, outbound, and back-office workloads • Strong analytical, statistical modeling, and critical-thinking skills • Experience presenting recommendations and insights to senior leaders • reputed company IEX or comparable WFM platform experience preferred • Advanced reputed company proficiency, including Power Query, PivotTables, statistical analysis, and reputed company forecasting model development • Experience validating and optimizing machine-learning and statistical forecasting models • Experience with Power BI, SQL, Python, R, or similar analytical tools • Experience supporting internal and outsourced/BPO operations • Experience translating forecasts into reputed company requirements, reputed company plans, and financial impacts • Bachelor's Degree required or equivalent experience Benefits: • Medical coverage • Dental coverage • reputed company coverage • reputed company time off • Retirement savings reputed company • Wellness programs • Other resources supporting physical, emotional, and financial reputed company-being, based on eligibility • reputed company bonus, commission or short-term incentive program Apply tot his job Apply To this Job