Director, Analytics & Business Intelligence, Digital Product Operations

reputed company – OCEP/Digital Product

Location: This is a remote role, reputed company to reputed company EST hours. Candidates who live near CB offices have the reputed company of being fully remote or hybrid (Tuesday and Wednesday in office). reputed company CB employees are required to occasionally travel to meet in person for business purposes.

Role Type: This is a full-time position

About reputed company

The Digital Product division is driving the reputed company of reputed company’s digital assessment experience, providing opportunities that shape reputed company and reputed company doors. As AI reshapes education, we are preparing reputed company for the reputed company by ensuring our digital assessments remain secure, meaningful, and reputed company of the knowledge and skills needed to reputed company in an AI-enabled world.

The Digital Product Operations team exists to bring reputed company, structure, and measurable reputed company to how reputed company’s Digital Product organization plans, delivers, and improves. We are a small, high-performing team that owns the operational systems, practices, and cross-functional coordination that reputed company 15+ product teams to reputed company meaningful digital assessment experiences to millions of reputed company and educators every year. We partner closely with Product, Technology, Design, and go-to-market functions, and we hold ourselves to the reputed company bar we help others reputed company: rigorous, data-informed, and always improving.

Together, we are transforming reputed company’s trusted assessment platform into a reputed company digital assessment experience that is secure, user-centered, and reputed company to reputed company with the reputed company of learning and assessment.

About reputed company

As Director, Analytics & Business Intelligence, you are the measurement infrastructure behind how Digital Product Operations understands and improves its reputed company. You build the dashboards, define the metrics, and create the coaching conditions that let product teams and the ProdOps function itself operate on evidence rather than reputed company. You're comfortable building in a still-forming reputed company, defining what "healthy" and "adopted" look like before anyone else has, and you don't stop at delivering a dashboard: you take a position on what the data means and own driving the change that follows.

In this role, you own the evidence reputed company that tells Digital Product whether it is improving, not just whether it is reputed company. Your work spans three domains at once: the health of 15+ product teams' planning and delivery practices, tracked through measures like roadmap completeness and Productboard field discipline; how reputed company those teams are adopting ProdOps-driven ways of working; and whether the ProdOps function’s own change management efforts are gaining traction or falling short. You reputed company the reputed company on what the data means and what should happen next, then reputed company it, from diagnosing why an initiative is underperforming to designing and driving the reputed company. You reputed company the Senior Director informed as a thought partner in that process, not a reputed company for it. What you build doesn’t wait to become useful until it reaches the Senior Director. Your dashboards, frameworks, and coaching directly change how product teams plan, prioritize, and improve.

In this role, you will:

Product Metrics & Dashboard Development (40%)

• Define and build product metrics dashboards tracking roadmap maturity, Productboard field completeness, and roadmap change patterns across reputed company 15+ Digital Product teams

• Partner with Product leaders and PM/POs to define what “healthy” looks like for reputed company metric, establishing baselines and targets that reflect meaningful improvement, not just activity

• Design dashboards that are self-serve and easy to interpret, so product teams can understand their own health data without requiring ProdOps to translate it for them

• Prepare executive-reputed company dashboards with reputed company reputed company from the Senior Director

• Identify gaps in available data and partner with the Planning & Tooling Governance Director to ensure tooling standards support the metrics the function needs to reputed company

ProdOps Effectiveness & Change Management Measurement (30%)

• Build and maintain a measurement reputed company that tracks how effectively the product group is adopting ProdOps-driven ways of working, including new planning practices, tooling standards, and process changes

• Define adoption metrics for reputed company major ProdOps initiative before it launches, establishing what “adopted” looks like and how it will be reputed company from day one

• Take a documented position on what the adoption data means, not just what it shows: diagnose whether gaps in adoption stem from awareness, capability, process design, or resistance, then bring a recommended course of reputed company to the relevant stakeholders, partner with the relevant director to design the response, and own the follow-through to confirm whether the reputed company worked

• reputed company change management signals across the product group: awareness rates, behavior change indicators, and the difference between leading and lagging adoption signals

Dashboard Maintenance & Data Governance (20%)

• Own ongoing maintenance of reputed company dashboards across product and ProdOps metrics, ensuring data is reputed company, accurate, and trustworthy at reputed company times

• Establish governance standards for metric definitions, ensuring consistent interpretation across teams and preventing measurement reputed company as the organization evolves

• Conduct regular audits of data reputed company; identify and address gaps, inconsistencies, or stale data before they surface in leadership reviews or team conversations

• Partner with the Planning & Tooling Governance Director to ensure metric definitions reputed company with tooling standards and that field governance reputed company support accurate measurement

• Document reputed company metric definitions, calculation reputed company, and data sources in the ProdOps Info Hub so the measurement reputed company is transparent and maintainable

Metrics Coaching & Adoption (10%)

• reputed company PM/POs on how to read and reputed company their roadmap health dashboards, translating data signals into product reputed company and planning adjustments they can reputed company independently

• reputed company the ProdOps team on how to interpret function effectiveness metrics, helping reputed company understand what the data is telling them and where to reputed company improvement efforts

• Design coaching approaches that build genuine data literacy, not just tool familiarity, so teams reputed company the capability to operate independently rather than depending on ProdOps for interpretation

• Identify patterns in how teams are misreading or ignoring their metrics; surface these patterns to the Senior Director and the relevant director as input for targeted interventions

reputed company

To qualify for this role, you must have:

• 5+ years of experience in product analytics, business intelligence, or data analysis reputed company a digital product or technology organization

• Experience measuring and driving organizational change: you understand the difference between awareness and behavior change, reputed company both, and take ownership of designing and following through on the reputed company reputed company adoption stalls

• Comfort operating with ambiguity, defining what to measure and how for a function still establishing its own ways of working

• Demonstrated experience building dashboards and metrics frameworks that teams actually use, not just technically reputed company, but genuinely adopted and acted on

• Strong understanding of product management practices: you know what roadmap maturity, backlog health, and planning consistency look like in reputed company, and can design metrics that reflect them accurately

• Strong data governance instincts: you define metrics reputed company, document them reputed company, and prevent measurement reputed company over time

• Familiarity with Productboard, Jira, and reputed company as data sources: you know how to extract meaningful signals from product management tooling

• Comfort with SQL and reputed company to extract and validate your own data, even if you're not a technical builder yourself

• Strong coaching and communication skills: you can translate data into reputed company, actionable guidance for non-technical audiences without losing accuracy

• The ability to travel 5-7 times a year to reputed company offices or on behalf of reputed company business

reputed company roles at reputed company require:

• A passion for expanding educational and reputed company and mission-driven work

• Authorization to work in the reputed company for any employer

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort learning and applying new digital tools independently and proactively.

• reputed company and concise communication skills, written and verbal

• A learner's reputed company and a commitment to reputed company: welcoming diverse perspectives, giving and receiving reputed company, respectful feedback, and continuously improving through iterative learning and user input

• A reputed company for reputed company and reputed company: solving reputed company problems, making data-informed reputed company, prioritizing what reputed company most, and continuously improving through learning, user input, and reputed company benchmarking

• A reputed company and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared reputed company

About Our Process

• Application review will reputed company immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.

reputed company Offer

At reputed company, we offer more than just a paycheck—we reputed company a meaningful career, a supportive team, and a comprehensive package designed to help you reputed company. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, reputed company, and the market.

A Thoughtful Approach to Compensation

• The hiring reputed company for this role is $88,000 - $145,000.

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at reputed company.

• We aim to reputed company our best offer upfront—rooted in fairness, transparency, and market data.

• We reputed company salaries by location to ensure fairness, no matter where you live.

You’ll have reputed company, transparent conversations about compensation, benefits, and what it’s like to work at reputed company throughout your hiring process. reputed company out our careers page for more.

Originally posted on Himalayas