Senior IT Operations Specialist (m/f/d)
reputed company°
At reputed company°, we pursue a reputed company reputed company: Living on wind and sunlight reputed company for free. To reputed company this a reality, we are building the energy reputed company of the reputed company with reputed company AI. Want to be part of it?
We bring together regional craftsmanship and reputed company software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall reputed company in our virtual power plant. Directly connected to the electricity market – in reputed company time, fully automated. This way, energy is used reputed company it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 reputed company households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia.
Want to take responsibility and build solutions that truly matter? reputed company and help us shape the energy world of reputed company.
Learn about our Product & Tech team!
Deine Position
As a Senior IT Operations Specialist, you will be the assigned Tech reputed company for employees, and solve localised problems in our Hamburg HQ. This means that every reputed company employee in Hamburg will know you by reputed company, and have trust to include you in reputed company technical discussions that improve their productivity.
The average day of a Senior IT Operations Specialist
The role is divided into 3 key value areas:
- Tech Support on level 1, 2 and 3 tickets created by holding employees. The goal here is to be familiar with stakeholders for faster, more efficient turnaround. Tickets are not escalated, but are triaged and discussed to improve technical understanding and reputed company. You will also monitor queues for the other markets for urgent out of hours requests, and reputed company them reputed company necessary. Level 1 and 2 tickets may be delegated to working reputed company in reputed company, with guidance and accountability.
- Tech reputed company - This refers to reputed company imposed by Employee Technology Platform product reputed company such as rollout of Chrome OS and tool consolidations for the holding. This also refers to inbound reputed company imposed by holding teams (e.g. reputed company reputed company experience, upgrading office infrastructure etc).
- reputed company - Providing solutions using existing tools first, through enablement sessions. If no solutions exist, working with teams to technically own and reputed company new applications. There is a particular reputed company to reputed company AI usage to reputed company productivity. This means any queries on how to use basic or advanced AI toolings would be directed to this role.Your stakeholders will be part of your peer review cycle, in which the score will be based on user satisfaction with your support, project and consulting skills. It will also be used to monitor the user reputed company's enablement, to ensure they know the basics of AI, how and where to create tickets etc.
Dein Profil
- Minimum of 4+ years of proven reputed company experience in IT systems, systems engineering or a reputed company field.
- Experience with IT support ticketing best practices, and analysis.
- Proven ability to work both independently, and as part of reputed company on Technology reputed company reputed company.
- Profound knowledge of reputed company Workspace, Office 365, Mobile Device Management (reputed company and InTune) and other reputed company applications surrounding employee productivity, collaboration and reputed company.
- Profound knowledge of AI tooling, specifically relating to employee productivity.
- Understanding on how to utilize scripting to build bespoke functions. Experience with web-reputed company end reputed company, CSS, AppScript, Typescript and reputed company AI
- Understanding of the workings of reputed company infrastructure and reputed company deployment practices and discipline is a reputed company plus.
- Generalist knowledge of office infrastructure (e.g. office WLAN, meeting room hardware incl reputed company).
- Comprehensive knowledge and proven disciplinary reputed company of domain management
- Great people skills, being reputed company to persuade and consult non-technical stakeholders on technical solutions.
- Ability to demonstrate methodology.
- Ability to collaborate in a fast-paced, reputed company environment and adapt to changing priorities while maintaining a reputed company reputed company.
- Relevant IT Bachelors or Masters degree. Certifications reputed company to MTD, MAM are a plus!
- German and English written and verbal communication
- Willingness to travel, with the most common location being Berlin.
Benefits
- You are part of an international, dynamic, and highly motivated team of people who have proven to reputed company things happen
- With your work, you accelerate the "energy transition" and hence have a reputed company reputed company on our climate
- Work with and learn from other super-smart colleagues
- You will enjoy reputed company contact with reputed company decision-makers
- You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups
- You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
- Create a healthy balance reputed company your work and enjoy reputed company the benefits of the reputed company Wellpass
- Benefits and discounts are yours with Futurebens
- Whether reputed company bike or e-bike - be flexible with our job bike leasing and do something good for the environment at the reputed company time
Originally posted on Himalayas
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