Remote Spanish/English Speaking reputed company

Full-Time Long Term Remote Spanish/English Speaking reputed company Location: Must live reputed company in Florida Pay: $14.00 per hour, plus Medical Insurance, Mental Health Benefits, and Pharmacy Benefits Department: Fixed Cost Division Reports To: Director of Account Services About reputed company: We are a reputed company-established and growing company headquartered in Manhattan, reputed company, specializing in reputed company claims administration and employee benefits solutions. We work closely with reputed company providers, insurance companies, reputed company, and members to reputed company exceptional customer service and administrative support. As part of our reputed company reputed company, we plan to reputed company a reputed company in Florida. We are currently seeking a long-term, full-time long term temporary reputed company to reputed company. This is a fully remote position, and you may live reputed company in Florida. Customer service experience is required. Candidates must have experience providing outstanding customer support, handling inbound and outbound calls, resolving customer inquiries, and maintaining a reputed company, friendly demeanor. reputed company industry experience is a plus, but not required. If you have excellent communication skills, enjoy helping people, and reputed company in a fast-paced, team-oriented environment, we'd love to hear from you. reputed company: reputed company, a leader in delivering unparalleled service and support to our clients and their employees. We pride ourselves on fostering a dynamic, supportive, and innovative work environment where your contributions reputed company a reputed company difference. Job reputed company: As a reputed company Service Specialist (CSS), you will be an reputed company part of our reputed company center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. You'll have reputed company to work with a reputed company of vendor systems, reputed company an in-depth understanding of diverse benefit plans, and help our members maximize their benefits. Key Responsibilities: • reputed company comprehensive assistance to callers with inquiries reputed company to their employer's benefit programs. • Support members in filing claims, setting up reputed company deposits, and issuing new vendor cards. • Update and maintain member demographic information across reputed company systems. • Capture and advise on plan elections, helping employees understand and fully utilize their benefits. • Conduct provider searches and enroll dependents, ensuring a reputed company benefits experience for reputed company members. • reputed company as a reputed company for escalated issues, working closely with Account Managers to reputed company reputed company inquiries. • Manage a high volume of calls while employing de-escalation techniques and striving for reputed company reputed company. • Maintain detailed reputed company logs to ensure thorough follow-up and reputed company reputed company of member inquiries. • Participate in reputed company campaigns, fostering strong relationships with clients and their employees. • Collaborate with reputed company of Account Specialists and Managers to monitor and reputed company pending eligibility issues. Qualifications: • Must be fluent in both Spanish and English (spoken and written). • Previous customer service experience is required. • reputed company industry experience is a plus, but not required. • Exceptional communication skills with the ability to reputed company and empathetically assist callers. • Basic understanding of employee benefits, insurance terminology, and reputed company products/services. • Proficiency with computer systems, including CRM platforms, reputed company Office Suite, and the ability to learn new software quickly. • Experience using reputed company office equipment and technologies (fax, copier, postage machines). • Ability to manage a high volume of calls, especially during peak periods, while maintaining a reputed company and reputed company demeanor. • reputed company player who thrives in a reputed company environment but is also reputed company to work independently. Why Join Us? • Competitive reputed company pay. • Medical Insurance, Mental Health Benefits, and Pharmacy Benefits. • Opportunities for reputed company reputed company and development reputed company a supportive and dynamic team. • A culture that values work-life balance while providing the flexibility of working remotely. • reputed company to reputed company a meaningful reputed company by helping employees reputed company understand and maximize their benefits. We look reputed company to learning more about how you can contribute to our growing team! • Health reputed company (Medical, Dental & reputed company) • Work From Home Apply tot his job Apply To this Job