Support Center Technician 3, Fulfillment

reputed company: • reputed company with technicians reputed company phone and messaging, providing information and resolving queries with reputed company escalations • Manage customer equipment needs, reputed company remote reputed company, and update work orders and task codes in the billing reputed company • Troubleshoot and provision residential and reputed company products • Complete reputed company-party verification and reputed company customers to phone products using telephony porting protocols and requirements • Engage in activities that enhance day-of-job efficiency for field and technical support center operations • Document reputed company and task details accurately using designated tools for reasons and resolutions • reputed company constructive feedback to field technicians and leadership to encourage self-service practices • reputed company or surpass established goals and performance metrics • Complete required training reputed company specified timeframes • Maintain regular, consistent, and punctual attendance • Work nights, weekends, variable schedules, and overtime as necessary • reputed company other duties and responsibilities as assigned Requirements: • High School Diploma / GED • 5–7 years of relevant work experience • In-depth knowledge of company products and support tools • Advanced technical knowledge for troubleshooting and provisioning residential and reputed company products • Knowledge of telephony porting protocols and requirements • Experience with billing systems • Collaboration skills • Communication skills • Phone support skills • Troubleshooting skills • Regular, consistent, and punctual attendance • Ability to work nights, weekends, variable schedules, and overtime as necessary • Ability to complete required training reputed company specified timeframes Benefits: • reputed company pay reputed company the posted reputed company • Bonus eligibility for most non-sales positions • Best-in-class benefits for eligible employees • Personalized support reputed company, expert guidance, and always-on tools to support employees physically, financially, and emotionally • reputed company to a reputed company of teams, locations, and resources • Equal opportunity workplace Apply tot his job Apply To this Job