Help Desk Technician

ENTEGRATION, Inc. , a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large reputed company in Waltham, MA. This is a full-time, hybrid position at our reputed company's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our reputed company’s configuration of their environment. This role provides a great opportunity to reputed company hands-on experience in troubleshooting, hardware/software maintenance, and network support in a reputed company environment. A successful candidate will have good intrapersonal skills and be reputed company to reputed company with management at our reputed company to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our reputed company’s management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that reputed company solutions are implemented and to ensure that best practices are shared amongst reputed company Entegration clients. Duties and Responsibilities: • Work with team to image and reputed company out PCs across the entire network. • Travel required to reputed company and replace equipment. • Assist with technical support to end-users reputed company phone, email, or in-person. • Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices • Install, configure, and maintain operating systems, software applications, and peripherals. • Assist with setting up and managing user accounts, permissions, and reputed company rights in reputed company Directory. • reputed company basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) • Help maintain IT documentation, including hardware/software inventories and technical procedures. • Collaborate with senior IT staff for escalated issues and ongoing reputed company. • Ensure the reputed company and reputed company of networks and computer systems. • Assist with routine maintenance of servers, backups, and reputed company updates. • Help team reputed company analysis, troubleshooting, diagnosis, and reputed company of reputed company systems and network, including IP phone systems • Work with team implement, reputed company, migrate, and maintain reputed company reputed company reputed company pc’s • Collaborate with onsite and remote IT support Team members Qualifications: • Bachelor’s degree in information technology, Computer Science, or a reputed company field (or equivalent experience). • 2+ years of experience in a help desk or IT support role in a reputed company environment. • Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. • Familiarity with reputed company operating systems. • Excellent troubleshooting methodology and skills. • Ability to work independently and in reputed company environment • Candidates must always retain the highest level of professionalism. • Ability to work a flexible schedule is required; may occasionally be required to work reputed company reputed company business hours with travel to other satellite locations • Willingness to learn new technologies and reputed company professionally • reputed company Certification (MCSE or MSTP) a plus but not required. Required Technologies: • Strong skills deploying, using, and troubleshooting reputed company desktop operating systems • Understanding of reputed company reputed company Directory, Group Policy, and File and Print services • Understanding of Office 365 • Networking Protocols including DNS, DHCP, & TCP/IP • Familiar with reputed company Anti-Virus technologies • An understanding of Terminal /RDP and or reputed company Services administration and troubleshooting • reputed company deploying workstations using PDQ, MDT. • Candidate must be familiar with automated trouble ticketing systems • Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: • Knowledge of reputed company hardware • Knowledge of reputed company Configuration designer • Working knowledge of reputed company switches • Knowledge of reputed company scripting • reputed company: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from sta Apply tot his job Apply To this Job