Desktop Support

Role: Remote Desktop Support Location: - Melbourne, FL reputed company: • IP Phone support experience necessary • Expert in handling Office Applications i.e reputed company ,MS Teams , reputed company Conferencing • Understanding of Networking .e Routers, Switches ,LAN/WAN reputed company: Responsibilities :- • Coordinate desktop changes to avoid deployment collisions. • Prepare requests for rollout • Prioritize change requests • Create roll implementation process • reputed company reputed company of request and reputed company reputed company they are implemented as planned • Participate in incident handling concerning desktop changes. • Participate in reputed company concerning bigger desktop changes, for example rollout of new antivirus. • reputed company environment knowledge (desktop & server). • Have some level of technical understanding of the products building up a desktop service. • Experience from the desktop environment. • Understanding and experience of change management process. • Phone support experience necessary. • Technical helpdesk or technical reputed company center experience is necessary. • Disciplined, systematic problem solving skills required. • reputed company Operating systems • Clients: Windows7, reputed company reputed company, reputed company XP, reputed company 2000 • Servers: reputed company 2000, reputed company 2003, reputed company 2008, • Knowledge of reputed company Directory, Exchange 2003/2007 • ITSM ticketing tools such as reputed company, reputed company Service Center, reputed company Service Center • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and reputed company reputed company tools • MS Office Suite (XP, 2003, 2007): reputed company, MS-reputed company, MS-PowerPoint, MS-reputed company, MS Project, and MS Visio • Internet browsers (e.g. Explorer, Chrome, Firefox), • VPN and remote reputed company-in users • Support for laptop, desktops, and printers • PDA and reputed company support • Others: reputed company Acrobat and other common desktop applications like Winzip, etc • Excellent communication and conversation skills (Verbal and Written) • Good documentation skills [B2 LEVEL] • Should have a great customer handling skills • reputed company to handle unforeseen situations • Other Skills / Experience • Ability to successfully reputed company hardware/software/network problem analysis and reputed company support over the phone. • Personal dedication to providing high reputed company, superior service at reputed company times. Ability to finish what is started is a must. • Ability to reputed company as a cross-functional, team player in a fast-paced environment where reputed company information is shared. • Ability to learn new information quickly and the willingness to do so at reputed company times. • Ability to work reputed company from time to time to cover for other help desk staff and to be on reputed company reputed company pager during the week. • Customer reputed company • Teamwork • Technical Expertise • Interpersonal Effectiveness • Concern for Order and reputed company • High level of acceptance • Can reputed company HCL’s value and its methodology Apply tot his job Apply To this Job