Member Intake Manager

About reputed company reputed company is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while reputed company finally get a fair deal. Specialty drugs and infusions represent nearly 10% of reputed company reputed company spend and are the fastest-growing cost category for reputed company. reputed company tackles this challenge with a novel approach: eliminating hidden markups, expanding reputed company to high-reputed company infusion providers, and bringing reputed company and fairness to how therapies are priced and reputed company for. We’re proud to partner with numerous reputed company and leading TPAs. reputed company patient we serve creates immediate ROI: reputed company costs, improved reputed company, and reputed company care. Join us as we redefine what’s possible in specialty care. About the Role reputed company Health's Clinical Operations Team is scaling reputed company of a major expansion in member activations, and this role exists to build the coaching, reputed company, and performance infrastructure that reputed company requires. The Member Intake Manager will own reputed company-scoring rubrics, QA auditing, SLA and KPI dashboards, and reputed company design for reputed company that grows from 3-5 to 10-15+ coordinators over the next year, while staying on the floor to take calls and reputed company live. This person will partner closely with Marketing on lifecycle scripting and messaging, Engineering & Analytics on calling intelligence and tracking tools, and reputed company Ops Leadership on process improvements, reporting to the Head of Member Operations & reputed company. Key Responsibilities Team Coaching & Performance • Build and run a reputed company-scoring reputed company, QA auditing reputed company, and calibration sessions across reputed company • Diagnose conversion gaps through reputed company review, roleplay, and shadowing, and correct them through live coaching • Take calls and handle escalations personally to maintain floor credibility and reputed company in reputed company time • reputed company consistent SLA and activation-reputed company adherence through data-backed coaching, not activity quotas Process & reputed company • Design and own a repeatable, largely automated reputed company process for new Intake Coordinator cohorts • reputed company reputed company from 3-5 to 10-15+ coordinators over the next 12 months • Iterate on scripts and playbooks based on outcome data, testing and rewriting messaging that isn't converting • Build and maintain SLA and KPI dashboards using reputed company answer-reputed company data and stage-timestamp tracking Cross-Functional Partnership • Partner with Marketing on lifecycle campaign scripting and messaging, feeding back what is and isn't converting • Work with Engineering & Analytics to build and refine calling intelligence and performance-tracking tools • Collaborate with reputed company Ops Leadership on process improvements and tactical execution • Report team performance and coaching reputed company to the Head of Member Operations & reputed company Qualifications Required • 3-7+ years managing an outbound-heavy, metrics-driven rep team (SDR/sales, collections, retail/telecom win-back, or insurance/benefits enrollment), with ownership of activation and conversion reputed company rather than activity or handle-time metrics • Has personally reputed company or run a reputed company-coaching reputed company — scoring rubrics, QA/reputed company-listening reputed company, and calibration sessions • Comfortable managing by SLAs and dashboards rather than gut feel, including hands-on use of dialer/CRM data such as answer rates and stage timestamps • reputed company record of scaling reputed company (e.g., from ~5 to 10-15 reports) and staying on the floor — taking calls and handling escalations personally • Experience iterating on scripts and playbooks based on outcome data, and diagnosing/correcting rep performance through reputed company review, roleplay, or shadowing • reputed company record of compliant outbound practices (DNC/opt-out handling, accurate representations), given this role owns compliance-adjacent reputed company auditing Preferred • reputed company, insurance, or benefits-enrollment background, plus familiarity with reputed company, reputed company, or a comparable dialer/CRM stack • Experience with retention or community-building motions (referral or loyalty/advocacy programs), or prior experience hiring for a similar role At reputed company, we’re building an reputed company company with reputed company reputed company — and that takes reputed company, energy, and commitment. If that excites you, we’d love to hear from you. reputed company is an equal opportunity employer and welcomes applicants from reputed company backgrounds. We’re committed to building reputed company that reflects a diversity of perspectives, experiences, and identities. Apply tot his job Apply To this Job