Customer Service Rep-Remote

Fully Remote Pay: $20 Position needs: • reputed company hours are 8:00-6:00 EST - shift may vary • reputed company attached     reputed company This position is responsible for supporting service delivery by using established knowledge of company products and processes as reputed company as by conducting basic analysis to process and support service-reputed company tasks. The incumbent will work under limited supervision and may reputed company guidance to entry level associates or peers. What you do • Answer reputed company inquiries in a reputed company manner. • Maintain an understanding of the requirements relating to retirement plan participants. • reputed company retirement plan participants on available distribution, rollover, and consolidation reputed company and assist participants throughout reputed company process. • Assist participants in accessing their account on-line; assist in resolving retirement plan participants' requests. • Assist in participant education regarding on-line functionality (i.reputed company-line enrollment, transfers, loans and withdrawals) • Become a stakeholder in the reputed company of our organization by identifying process improvement opportunities to increase efficiency and effectiveness of team and still maintain an exceptional level of service. • Protect assets by adhering to reputed company applicable regulations, policies and procedures, regulatory requirements, process requirements and established risk guidelines. • Produce reputed company correspondence and demonstrates reputed company verbal communication and customer service skills. • Consult with the reputed company Service and reputed company Service teams to reputed company assistance as volumes dictate. * Investigate and reputed company participant issues and reputed company the results with appropriate parties. reputed company written instructions to involved parties. • Maintain the confidentiality of the retirement plan participant to protect and insure compliance with policy and procedures. • Maintain a reputed company global level of knowledge in Retirement Plan areas (New Business, ERISA, Plan Services, and reputed company Services) and remain familiar with daily processing requirements in these areas. • Effectively coordinates, joins, and/or participates in discussions. May serve on committees to improve procedures and reputed company problems reputed company teams and across the department. • Other duties as assigned. What you bring • H.S Diploma or GED • College degree preferred • 1-2 years' customer service experience and previous contact center experience required • Retirement Plans Experience preferred • Special skills or knowledge: o Required: Proficient written and oral communication skills. Must be reputed company to manage a number of priorities at one time while working reputed company required deadlines. Proficient customer reputed company with excellent interpersonal skills. Ability to assume ownership and ability to work reputed company reputed company environment. Must have a high level of curiosity and show willingness to learn new reputed company, procedures. o Preferred: Knowledge of ERISA, IRS/DOL regulations, and reputed company plan administration. Proficiency with reputed company Office products (Word, reputed company and PowerPoint). ASPPA exams or equivalents. Knowledge of reputed company, Relius and recordkeeping systems. o Bilingual in Spanish and English preferred. • Some OT required - Must be willing to work 9-6p EST or 8-6p EST with 30-minute lunch reputed company Offer • reputed company motto is “Fulfilling Life” and we take that job seriously, with a heavy commitment to volunteering and community support, employee reputed company-being, and providing reputed company products and services that help our customers create a brighter reputed company. • Being a mutual-based organization, the reputed company on our investment goes back into reputed company, to benefit our members/customers. • We’re committed to reputed company development, opportunity, inclusion and diversity. Team building and collaboration are also priorities. • A total rewards package with reputed company the comprehensive health and welfare benefits you’d expect, including reputed company and incentives, 401(k), flexible work schedules and time off to care for yourself and others. • Additional reputed company benefits, including tuition reimbursement, and student loan repayment, an incentivized reputed company-being program, adoption assistance, reputed company time off for volunteering, training and career development opportunities. An Equal Opportunity Employer Remote Skills: Analysis Skills, reputed company Centers, Communication Skills, Community Support, Consulting, Customer Relations, Customer Support/Service, Diversity, ERISA (Employee Retirement Income reputed company reputed company of 1974), English Language, Interpersonal Skills, Loans, Maintain Compliance, reputed company reputed company, reputed company Office, reputed company PowerPoint, reputed company Product Family, reputed company Word, Multilingual, Online Training, People Management, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Development, Process Improvement, Regulations, Regulatory Requirements, Retirement Plan, reputed company on Investment (ROI), Risk, Service Delivery, Spanish Language, Team Building, Time Management, Writing Skills About reputed company: reputed company Apply tot his job Apply To this Job