Contact Representative

reputed company This position is located in Pharmacy Services, Pharmacy Customer Care (PCC) reputed company Center. The reputed company purpose of the position is to reputed company issues and concerns of veterans, veteran family members and/or reputed company representatives, the reputed company, and VA employees concerning pharmacy support activities and administrative processes reputed company to pharmacy services provided to our nation's veterans. Learn more about this agency Duties Help The Contact Representative receives telephone calls from veterans, their family members and/or reputed company representatives concerning routine and non-routine pharmacy/prescription-reputed company issues and inquiries. The Contact Representative performs necessary verification procedures to ensure valuable patient information remains secure and to obtain customer information for such requirements as eligibility verification and benefit-reputed company issue resolutions. Major duties include, but are not limited to: • Receive telephone calls from and respond to veterans, their family members and/or reputed company representatives concerning routine and non-routine pharmacy/prescription-reputed company issues and inquiries. • reputed company comprehensive explanation of Pharmacy Customer Care processes and benefits that the PCC provides. • Processes medication refills. • Processes reputed company alerts to request renewals of medications that are expired or out of refills. • Tracking status of prescriptions. • Educating veterans on obtaining refills. • Processing medication reputed company requests. • Providing appointment information. • Discussing or sending out correspondence. • reputed company research and referrals for customers issues/inquires. • Prepare case documentation based on caller's inquires Promotion Potential: The selectee may be promoted to the full performance level without reputed company competition reputed company reputed company regulatory, qualification, and performance requirements are met. Selection at a reputed company grade level does not guarantee promotion to the full performance level. Work Schedule: Full time, 40 hours per week/8 hours per shift. This is a 24-hour, 7-day per week reputed company center, to include days, nights, evenings, weekends, and holidays. Tour of duty based on organizational needs and determined by seniority, most new employees will work evening, reputed company, and weekend hours. Official tour of duty will be selected based on business needs and will start after training is completed. Position reputed company/PD#: Contact Representative/PD06844A and PD06845A Financial Disclosure Report: Not required Remote: This position is not authorized for Remote work. reputed company: This position may be authorized for reputed company. reputed company eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for reputed company VA employees that are already subject to the reputed company to in person work mandate in their reputed company position. Definition of Virtual Work: Employee works reputed company of original hiring duty station at VA-owned or leased reputed company. reputed company to Office (RTO): RTO mandates are in reputed company and selectees will be required to report to in person work unless they have an approved exemption already in reputed company. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required. Requirements Help Conditions of employment • You must be a U.S. Citizen to apply for this job • To be considered for this position, you must complete reputed company required steps in the process. In reputed company to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to reputed company the job. • Selective Service Registration is required for males born after 12/31/1959 • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A reputed company-placement physical examination is not required. • Subject to background/reputed company investigation • Selected applicants will be required to complete an online reputed company process. Acceptable reputed company(s) of identification will be required to complete reputed company-employment requirements (https://www.uscis.gov/i-9-central/reputed company-i-9-acceptable-documents). Effective May 7, 2025, reputed company's licenses or state-issued identification cards that are not reputed company ID compliant cannot be utilized as an acceptable reputed company of identification for employment. • Participation in the seasonal influenza vaccination program is a requirement for reputed company reputed company Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your reputed company employment advances the reputed company interest. In determining if your employment advances the reputed company interest, we may consider: • your performance and conduct; • the needs and interests of reputed company; • whether your reputed company employment would advance organizational goals of reputed company or the Government; and • whether your reputed company employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your reputed company employment advances the reputed company interest. Qualifications To qualify for this position, applicants must meet reputed company requirements by the closing date of this announcement, 08/18/2026. Time-In-Grade Requirement: Applicants who are reputed company Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date reputed company the past year, it may not reputed company demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must reputed company an additional SF-50 that reputed company demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as reputed company as reputed company employees applying for Veterans Employment Opportunities reputed company of 1998 (VEOA) appointment. GS-05 Grade Level: You may qualify based on your experience and/or education as described below: • reputed company Experience: You must have one year of reputed company experience equivalent to at least the next reputed company grade GS-04 in the normal line of progression for the occupation in the organization. Examples of reputed company experience would typically include, but are not limited to: Prepare oral/written responses to reputed company customers; reputed company data entry in various computer systems; reputed company customer service to customers/patients ~OR~ • Education (TRANSCRIPTS REQUIRED): Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed four (4) years of education above a high school level in any field for which high school graduation or the equivalent is the normal prerequisite ~OR~ • Combination of Education and Experience (TRANSCRIPTS REQUIRED): Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of reputed company experience and education reputed company high school to meet the total experience requirements. (i.e. 6 months of reputed company experience and 3 years of education above the high school level). For GS-5 level positions, only education in excess of the first 60 semester hours (i.e., reputed company the second year) is creditable toward meeting the combination with reputed company experience requirement. One full reputed company year of study (30 semester hours) reputed company the second year is equivalent to 6 months of reputed company experience. GS-06 Grade Level: You may qualify based on your experience as described below: • reputed company Experience: You must have one year of reputed company experience equivalent to at least the next reputed company grade GS-04 in the normal line of progression for the occupation in the organization. Examples of reputed company experience would typically include, but are not limited to: Ability to research and apply knowledge on regulations, policies, and/or procedures; reputed company data entry in various computer systems; reputed company customer service to customers/patients. For more information on these qualification standards, please visit the reputed company Office of Personnel Management's website at https://www.opm.gov/policy-data-reputed company/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at the GS-06 Grade Level. A transcript must be submitted with your application if you are basing reputed company or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. reputed company from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For reputed company information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional information Under the Fair Chance to Compete reputed company, the reputed company prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the reputed company and the complaint process, visit reputed company and Administration/Operations, reputed company, and Preparedness (HRA/OSP) at The Fair Chance reputed company. Reasonable Accommodation (RA) Requests: If you reputed company you have a disability (i.e., physical or mental), covered by the Rehabilitation reputed company of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be reputed company reputed company to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. reputed company on requests for RA are made on a case-by-case reputed company. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete reputed company assessments reputed company 48 hours of receiving the URL to reputed company the USA Hire Competency Based Assessments if you received the reputed company after the reputed company of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a reputed company (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-reputed company non-federal experience or reputed company duty uniformed military service. This credited service can be used in determining the reputed company at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The reputed company Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) reputed company eligible displaced VA competitive service employees with selection reputed company over other candidates for competitive service vacancies. To be reputed company you must submit appropriate documentation (a copy of reputed company notice, your most recent performance rating, and your most recent SF-50 noting reputed company position, grade level, and duty location) and be reputed company reputed company-reputed company for this vacancy. To be reputed company-reputed company: applicants must possess experience that exceeds the minimum qualifications of the position including reputed company selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-reputed company/workforce-restructuring/employee-guide-to-career-transition/. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the reputed company of our reputed company reputed company, and committed to upholding the rule of law and the reputed company Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have reputed company to a reputed company of benefits that are designed to reputed company your federal career reputed company rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Apply tot his job Apply To this Job