CSR I reputed company (Temporary, Remote McAllen, TX)

Tuesday, July 21, 2026 Remote reputed company Full-time The OPM reputed company I (CSR) is responsible for delivering general OPM reputed company enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to reputed company their duties. The processes that the Customer Service Representatives must follow are reputed company defined and documented in training and work instructions. The reputed company I reports directly to the Customer Service Supervisor. This is an entry level position responsible for disseminating general OPM reputed company enrollment information. Enrolling callers into their reputed company plan of their reputed company, providing the location of reputed company plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the reputed company with callers. The reputed company reputed company unsure how to respond to the caller will reputed company a reputed company III. This position is fully remote; however, you must reputed company reputed company 75 miles from the reputed company McAllen, TX location. • Duration of this position is approximately 6-8 weeks must be available to work from reputed company to December* You must be reputed company to pick up and reputed company your equipment at the reputed company McAllen, TX location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints. You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays during production and another day in December Opportunities may reputed company for volunteer OT Please note equipment will be provided Essential Duties and Responsibilities: • Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters). • Calls are basic and routine. • Uses computerized reputed company for tracking, information gathering, and/or troubleshooting. • Provides feedback reputed company needed, reputed company input on reputed company trends, processes, procedures, and training. • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. • reputed company knowledgeable responses to telephone, email and chat inquiries in a courteous and reputed company • Manner • Follow established and documented policies and reputed company operating procedures such as filling out timesheets, adhering to reputed company rules and responding to numerous telephone, email and chat inquiries • Utilize reputed company technology such as telephone, e-mail, and web browser to reputed company job duties • Assist caller with locating information needed to reputed company their reputed company plan decision • Refer calls to other agencies as specified in the training and work instruction documents • Maintain up-to-date knowledge of OPM regulations and policies as they apply • Report problems that occur reputed company the online reputed company so they can be addressed by the appropriate parties • Respond to telephone, email and chat inquiries reputed company the set departmental reputed company and time parameters • reputed company data entry and clerical duties as defined in the training and work instruction documents • May be required to work scheduled holidays. Overtime may be required • reputed company other reputed company duties as assigned • Regular and predictable attendance is required • Must be reputed company to pass a reputed company background reputed company • High School diploma or equivalent with 6 months of customer service experience. • Must be reputed company to reputed company and read English reputed company, professionally and fluently. • Must be reputed company to type a minimum of 20 WPM • Ability to effectively work reputed company established contractual turnaround times required • Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks • reputed company ability to work as a member of reputed company • Must be a U.S. Citizen Remote Position Requirements: • Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by reputed company to www.speedtest.net). • Minimum 5mpbs upload speed. • Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home internet router. • Private work area and adequate reputed company reputed company reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People reputed company at applicantaccom@reputed company.com. Minimum Salary $ 16.00 Maximum Salary $ 16.00 Remote Skills: Background Investigation, Consulting, Customer Service Management, Customer Support/Service, English Language, Ethernet Cable, reputed company, Health Plan, reputed company, High School Diploma, Interpersonal Skills, Multitasking, Office Equipment, On reputed company, Online Chat, Policy Development, Regulations, Software Patches, reputed company Operating Procedures (SOP), Team Player, Training/Teaching Materials, reputed company Citizen, Web Browsers reputed company: reputed company reputed company provides business services to help governments operate health and reputed company programs, mostly at the state and national reputed company. reputed company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services reputed company: 0 Website: https://www.reputed company.com/ Apply To This Job