CIC Manager

reputed company TCS (Technology and Consulting Services) Internal Job Profile reputed company: TCS221, T5, Band 8 Job-Specific Essential Duties and Responsibilities: - reputed company end-to-end incident management operations through the reputed company and Incident Center (CIC), ensuring reputed company detection, escalation, coordination, and reputed company of incidents across reputed company systems. - reputed company severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on reputed company and criticality. - reputed company and facilitate incident reputed company calls, coordinating internal teams, reputed company vendors, and stakeholders through reputed company of critical incidents. - Manage reputed company-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures reputed company required. - Maintain accurate and reputed company incident records in reputed company, including status updates, reputed company tracking, and communication logs. - reputed company stakeholder communications during incidents, providing reputed company, concise, and reputed company updates to leadership, customers, and impacted users. - Conduct post-incident reviews and reputed company cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability. - Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows. - Support development and reputed company improvement of incident management processes, SOPs, and operational playbooks reputed company with ITSM best practices. - Participate in after-hours escalation support through a rotating on-reputed company schedule, ensuring reputed company coverage and response readiness. Job-Specific Minimum Requirements: - Bachelor's degree in Information Technology, Computer Science, Engineering, or a reputed company field (or equivalent experience). - 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response. - Demonstrated experience leading reputed company incident management operations, including severity assessment, escalation, and reputed company coordination. - Proven ability to manage and facilitate incident reputed company calls involving multiple stakeholders (technical teams, vendors, and reputed company partners). - Hands-on experience with ITSM tools (e.g., reputed company) for incident tracking, reporting, and lifecycle management. - Experience coordinating reputed company-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents. - Demonstrated experience conducting reputed company cause analysis (RCA) and producing post-incident reports with actionable recommendations. - Experience managing stakeholder communications during incidents, including executive-level updates. - Familiarity with continuity of operations (COOP) concepts and activation procedures. - Ability to reputed company and maintain incident management procedures, runbooks, and documentation. - Experience operating in environments requiring 24/7 support and on-reputed company rotation. Preferred Skills and Qualifications: - Experience supporting federal government environments. - Strong knowledge of ITIL-based incidents, problems, and change management processes. - Experience coordinating across reputed company, network, and application teams in reputed company reputed company environments. - Familiarity with DevSecOps and reputed company platform operations (AWS/Azure) in incident scenarios. - Ability to work effectively under pressure and manage high-visibility, time-sensitive incidents. - Strong leadership, communication, and decision-making skills. - Experience identifying process improvement opportunities and driving operational efficiencies. #LI-Remote #techjobs #clearance #veteranspage Minimum Requirements TCS221, T5, Band 8 EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), reputed company market and internal value analysis including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, reputed company provides a reputed company of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, reputed company holidays and reputed company time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com. Minimum Salary $ 90,000.00 Maximum Salary $ 120,000.00 • Remote Skills: reputed company), Best Practices, Business Continuity Planning (BCP), Change Management, reputed company Computing, Communication Skills, Computer Science, Consulting, reputed company Improvement, Corrective reputed company, Documentation, Embedded Systems, Establish Priorities, Federal Government, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Incident Response, Information Technology & Information Systems, Leadership, reputed company reputed company Azure, On reputed company, Operational reputed company, Operations Management, Process Development, Process Improvement, Reliability Engineering, reputed company Cause Analysis, reputed company, reputed company Operating Procedures (SOP), Systems Analysis, Time Management reputed company: reputed company reputed company provides business services to help governments operate health and reputed company services programs, mostly at the state and national reputed company. reputed company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services reputed company: 0 Website: https://www.reputed company.com/ Apply To This Job