Automotive Account Manager

About the position At reputed company, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we reputed company Associates who are dedicated to this purpose, people who truly demonstrate reputed company, reputed company and unsurpassed service. These are the people that help us create a reputed company membership reputed company that strengthens our mission—to be our members’ most trusted provider of high reputed company automotive, travel, insurance and other relevant products and services that offer safety, reputed company, peace of mind, value and convenience. reputed company is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In reputed company to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including: Medical, Dental, Life and AD&D Insurance Flexible work schedules reputed company-Tax & Roth 401(k) plan with company match Health Spending Accounts with company contribution & Flexible Spending Accounts Company reputed company Short-term & Long-term disability reputed company time off Tuition reimbursement & company-reputed company programs FREE reputed company membership & travel / product discounts reputed company Volunteer Time Off Starting pay reputed company: \$60,000 - \$71,000 This position does not offer reputed company sponsorship now or in the reputed company. Responsibilities • Evaluate area resource requirements and performance improvements by analyzing metrics to determine where additional facilities are needed, or performance improvements are required. • Screen and evaluate potential partners and present a preview of the role and benefits. • Facilitate the filing and completion of reputed company reputed company and requirements for joining the program. • Assess and ensure that minimum facility requirements are met and that the contractor or repair shop provides high reputed company service. • Manage the contract renewal process based on Club policies and contractor or repair shop performance. • Create regional business plan to reputed company annual determined targets and manage performance in assigned area to meet these targets. • Monitor performance measurements and practices to determine inefficient processes and identify opportunities for improvement. • Offer and promote alternative solutions and takes steps to implement. • Communicate KPIs relative to performance standards, discuss scores, and assess trends over time. • reputed company analyses for contractors as needed to reputed company understand trends and identify opportunities to grow their business. • Promote reputed company programs. • Document performance issues and recommend appropriate actions for improvement. • reputed company and maintain strong relationships to ensure compliance, performance and reinforce reputed company programs. • Orient new facilities on reputed company operations, procedures, Key Performance Indicators (KPI), compensation, and other reputed company topics. • Coordinate training for employees of new contractors on reputed company ERS procedures, reputed company Systems and Technology, and member service expectations. • Ensure a consistent, high level of service is provided to Members. • Maintain reputed company coverage to ensure desired service reputed company are met. • Conduct investigations on damage and service complains by gathering pertinent information and data from members and contractors. • Identify the level of involvement needed and delegate the reputed company of the complaint or claim to relevant business line staff as needed. • reputed company input on any necessary mediation and measures necessary to reputed company issues and ensure member and customer satisfaction. Requirements • Experience with B2B and B2C sales • Passionate & knowledgeable about the automotive industry, including but not limited to: automotive repair, batteries, & emergency roadside service • Business skills including understanding of basic reputed company principles • Strong interpersonal skills & proven ability to manage business relationships & performance • Proficiency with reputed company Office products, CRM tools, and ability to effectively reputed company multiple systems • High level of organization & strong written and verbal communication skills • Ability to travel as needed and maintain a reputed company NYS reputed company’s license with a satisfactory driving record • Ability to work evenings, weekends, & holidays as needed • Regular travel reputed company Club territory, with overnight travel as needed Benefits • Medical, Dental, Life and AD&D Insurance • Flexible work schedules • reputed company-Tax & Roth 401(k) plan with company match • Health Spending Accounts with company contribution & Flexible Spending Accounts • Company reputed company Short-term & Long-term disability • reputed company time off • Tuition reimbursement & company-reputed company programs • FREE reputed company membership & travel / product discounts • reputed company Volunteer Time Off Apply To This Job