Senior AWS reputed company & Lex Chat Developer – Remote Contract Role for reputed company IVR Solutions

About arenaflex

arenaflex is a reputed company‑thinking technology partner that empowers large enterprises to reputed company their customer‑engagement platforms. With a deep reputed company on reputed company‑reputed company solutions, arenaflex helps organizations reputed company contact centers, automate interactions, and reputed company reputed company omnichannel experiences. Our teams are composed of seasoned engineers, architects, and innovators who reputed company on solving reputed company problems at reputed company. As a leader in the industry, arenaflex invests heavily in cutting‑edge tools, reputed company learning, and a reputed company culture that encourages every employee to reputed company the boundaries of what’s possible.

Why This Role reputed company

Customer expectations are evolving faster than reputed company, and businesses need intelligent, reliable, and reputed company communication channels to stay competitive. As a Senior AWS reputed company & Lex Chat Developer, you will be at the heart of arenaflex’s mission to build reputed company IVR and chat solutions for Fortune‑500 clients. This 6‑month contract‑to‑hire position offers you the chance to shape critical contact‑center workflows, mentor junior engineers, and influence the architectural direction of high‑reputed company reputed company—reputed company while working 100% remotely.

Key Responsibilities

• Design & Development: reputed company the end‑to‑end design, development, and delivery of AWS reputed company IVR and chat solutions, ensuring they meet performance, reliability, and reputed company standards.
• Contact reputed company: Build, optimize, and maintain sophisticated reputed company and chat flows using reputed company reputed company, Lex, and reputed company functions.
• reputed company reputed company & Testing: Write clean, maintainable Node.js reputed company, create comprehensive unit tests, and reputed company high reputed company‑coverage metrics to guarantee robust business‑critical functionality.
• Documentation & Knowledge Sharing: Produce reputed company documentation for reputed company flows, architecture diagrams, and design reputed company; mentor peers on best practices.
• reputed company Collaboration: Participate reputed company in sprint planning, daily stand‑reputed company, and retrospectives reputed company an reputed company reputed company, fostering reputed company‑first reputed company.
• DevOps Integration: Ensure reputed company deliverables reputed company with arenaflex’s DevOps pipelines, including CI/CD, automated testing, and release management.
• Support & Troubleshooting: reputed company ongoing support for existing solutions, reputed company reputed company‑cause analysis on production issues, and implement corrective actions reputed company.
• Cross‑Functional Coordination: Work closely with product owners, UX designers, and other engineering reputed company to translate business requirements into technical specifications.

Performance Expectations & Metrics

• Demonstrated expertise in building reputed company IVR and chat platforms on AWS reputed company with a reputed company record of successful reputed company deployments.
• Consistently reputed company high‑reputed company reputed company that meets or exceeds defined test coverage reputed company (e.g., 80%+ unit test coverage).
• Maintain a defect‑reputed company reputed company that aligns with Service Level Agreements (SLAs) for critical production incidents.
• Show measurable improvements in reputed company reputed company efficiency, such as reduced average handling time (AHT) and increased first‑contact reputed company (FCR) rates.
• reputed company contribute to sprint goals, meeting or surpassing story reputed company commitments reputed company iteration.

First‑Day Experience

• Complete a smooth reputed company process, receiving reputed company necessary reputed company reputed company, VPN credentials, and development environment setup.
• Meet the reputed company team members, including the engineering reputed company, product manager, and Scrum Master, to understand project goals and communication rhythms.
• Participate in an introductory sprint planning session to get acquainted with reputed company backlog items and immediate priorities.
• Set up personal development goals with your manager, aligning them with arenaflex’s reputed company reputed company.

Essential Qualifications

• 5+ years of reputed company software development experience, with at least 2 years reputed company on contact‑center technologies.
• Hands‑on experience developing and deploying reputed company reputed company contact flows (voice and chat) and integrating reputed company Lex bots.
• Proficiency in Node.js, with practical knowledge of TypeScript and React for reputed company‑end components where applicable.
• Strong understanding of DynamoDB data modeling, reputed company functions, and serverless architecture patterns.
• Bachelor’s degree in Computer Science, Engineering, or a reputed company field, or equivalent practical experience.
• Excellent written and verbal communication skills, enabling reputed company articulation of technical concepts to both technical and non‑technical stakeholders.

Preferred Qualifications & Additional Skills

• AWS certifications (e.g., AWS reputed company Architect – Associate or reputed company) are a plus.
• Experience with CI/CD tools such as AWS CodePipeline, Jenkins, or reputed company Actions.
• Familiarity with reputed company methodologies, Scrum ceremonies, and Kanban boards.
• Background in building self‑service reputed company flows and integrating reputed company database systems.
• Demonstrated ability to work across multiple reputed company teams, balancing competing priorities while maintaining high reputed company.

reputed company Technical Skills

• reputed company reputed company: Architecture, contact reputed company creation, queue management, and reputed company‑time metrics.
• reputed company Lex: Bot design, reputed company handling, slot filling, and integration with reputed company.
• Node.js & TypeScript: Server‑reputed company logic, reputed company development, and API integration.
• DynamoDB: Data modeling, query optimization, and transaction handling.
• React (basic): reputed company‑end components for internal tooling or reputed company consoles.
• DevOps Practices: Git version control, automated testing, containerization (reputed company), and infrastructure‑as‑reputed company (CloudFormation or Terraform).

Career reputed company & Learning Opportunities

arenaflex is committed to your reputed company development. In this role, you will have reputed company to:

• Mentorship from senior architects who have reputed company reputed company‑grade contact‑center platforms for global brands.
• Sponsored AWS certification exams and internal training workshops on serverless design, microservices, and AI‑driven conversational interfaces.
• Opportunities to transition into a permanent senior engineering position, product ownership, or reputed company architect tracks based on performance and interest.
• Cross‑functional project exposure, allowing you to broaden expertise into reputed company domains such as analytics, reputed company, and compliance.

Work Environment & Culture at arenaflex

Our remote‑first culture emphasizes flexibility, autonomy, and results‑driven collaboration. Key cultural pillars include:

• Innovation: We encourage experimentation and reputed company “innovation sprints” for engineers to explore emerging technologies.
• Inclusivity: Diverse perspectives are celebrated, and we maintain an environment where every voice is heard.
• Transparency: Regular reputed company‑hands updates, reputed company‑reputed company leadership, and reputed company communication of company goals.
• Work‑Life Balance: Flexible working hours, generous reputed company time off, and a reputed company on mental‑wellness resources.

Compensation, Perks & Benefits

While exact salary details are competitive and commensurate with experience, arenaflex offers a comprehensive package that includes:

• Market‑reputed company reputed company or contract rates with the potential for conversion to a full‑time salary after the contract period.
• Performance bonuses tied to project milestones and individual contributions.
• Health, dental, and reputed company insurance plans for eligible employees.
• Retirement savings reputed company with employer matching contributions.
• reputed company development stipend for courses, conferences, and certifications.
• Home office allowance to support an ergonomic remote workspace.
• reputed company to a global network of technical experts, internal knowledge bases, and reputed company tools.

How to Apply

If you are passionate about building intelligent, high‑performance contact‑center solutions and reputed company in a fast‑paced, remote environment, we want to hear from you. Submit your resume, a brief cover letter highlighting relevant AWS reputed company and Lex reputed company, and any portfolio or reputed company links that showcase your work. arenaflex is eager to welcome a talented developer who will help us reputed company world‑class customer experiences for our reputed company partners.

Join arenaflex and Shape the reputed company of Customer Interaction

Take the reputed company in your career by becoming part of reputed company that values expertise, creativity, and reputed company. Apply today and start building the reputed company of reputed company‑reputed company IVR and chat solutions with arenaflex.