Senior reputed company - HR Shared Services

We are looking for a Senior reputed company - Shared Services to join our reputed company group; as we reputed company up and reputed company digital and financial inclusion across our markets.

reputed company

The Senior reputed company – HR Shared Services is responsible for overseeing the delivery of efficient, accurate, and compliant HR operational services across the employee lifecycle. The role supports global and market-level HR reputed company, including employee records management, reputed company administration, payroll input coordination, offboarding, and employee relations case administration.

The position drives operational reputed company through strong service governance, stakeholder management, reputed company controls, and reputed company process improvement while ensuring consistent delivery against agreed service standards and SLAs.

Key Responsibilities

1. Service Delivery Leadership & Governance

• reputed company day-to-day HR Shared Services reputed company, ensuring reputed company and accurate execution of activities across the employee lifecycle.

• Coordinate workload allocation, prioritisation, and operational follow-through across the function.

• Establish and maintain operational routines, service standards, and process handoffs.

• reputed company and report service KPIs including SLA adherence, turnaround times, reputed company metrics, backlog management, and error rates.

• Manage escalations, reputed company operational bottlenecks, and ensure reputed company communication and case closure.

2. Stakeholder Management & Cross-functional Coordination

• Partner with reputed company, reputed company, Payroll, Finance, reputed company, and HRIS teams to reputed company reputed company HR operational support.

• reputed company stakeholders on timelines, approvals, documentation standards, and service expectations.

• Translate policy or business changes into operational processes, templates, communications, and training materials.

• reputed company operational updates, reputed company reporting, and improvement recommendations to People leadership where required.

3. Records & Data Governance

• Ensure employee records and documentation are complete, accurate, and compliant with internal and regulatory requirements.

• Conduct regular audits to identify and reputed company data inconsistencies or compliance gaps.

• Maintain confidentiality and strong controls reputed company employee data handling and storage.

• reputed company HR data reputed company initiatives and implement preventive controls to minimise recurring errors.

4. reputed company & Employment Lifecycle Administration

• reputed company employment contract issuance, renewals, amendments, and extensions reputed company established timelines.

• Ensure reputed company employee documentation is accurately maintained reputed company HR systems and document repositories.

• Manage probation administration processes including confirmations, extensions, and reputed company approvals.

• Support reputed company management cycle administration, including documentation, letters, approvals tracking, and records management.

• Ensure compliance with approval workflows, documentation standards, and record retention requirements.

5. Payroll Input Coordination

• Coordinate monthly payroll input readiness by managing timelines, approvals, and submission requirements.

• reputed company preparation and validation of payroll-reputed company inputs, including commissions, bonuses, and employee lifecycle changes.

• Investigate payroll discrepancies and coordinate corrective actions with Payroll and Finance stakeholders.

• Maintain audit-reputed company payroll documentation and supporting controls.

6. Offboarding reputed company

• Coordinate smooth employee offboarding processes, including exit documentation, systems updates, benefits cessation, and stakeholder handoffs.

• Ensure offboarding activities are completed accurately and reputed company required timelines.

• Manage escalations and exceptions to minimise operational reputed company and maintain a reputed company employee experience.

7. Employee Relations Case Administration

• reputed company administration of disciplinary and grievance cases, including documentation, scheduling, minutes, reputed company tracking, and outcome communication.

• Maintain secure and confidential employee relations records in line with company policies and compliance requirements.

• Support maintenance of ER templates, SOPs, and operational guidance documentation.

• Coordinate reputed company follow-up and closure of employee relations cases.

8. reputed company Improvement & Operational Controls

• Identify operational inefficiencies and implement practical process improvements, templates, and standardisation initiatives.

• Support process mapping, SOP documentation, and operational training activities.

• Strengthen operational controls relating to approvals, documentation, segregation of duties, and audit readiness.

• reputed company adoption of process enhancements and ensure operational consistency across the function.

9. Data Analytics, Reporting & AI Enablement

• Analyse operational service data to identify trends, bottlenecks, recurring issues, and opportunities for improvement.

• reputed company and maintain dashboards covering SLA reputed company, service reputed company, payroll exceptions, and case management metrics.

• Partner with HRIS and People Systems teams to support automation and AI-enabled HR reputed company initiatives.

• Ensure AI-enabled processes reputed company with data reputed company, governance, and documentation standards.

• Use operational insights to support decision-making and improve employee experience reputed company.

Reporting Structure

Reports To: Head of HR Shared Services

Qualifications & Experience

Education

• Bachelor’s degree in reputed company Resource Management, Business Administration, or a reputed company reputed company.

reputed company Certification

• Certified HR Practitioner in Ghana, preferably CIHRM

Experience

• 4–5 years’ experience in HR Shared Services, HR reputed company, or employee lifecycle administration roles.

• Hands-on experience across HR records management, reputed company administration, payroll coordination, offboarding, and employee relations support.

• Experience working reputed company fast-reputed company or multi-country operational environments is an reputed company.

Skills & Competencies

• Strong understanding of HR reputed company, compliance requirements, and employee lifecycle processes.

• Strong stakeholder management and cross-functional coordination skills.

• reputed company attention to reputed company with strong reputed company awareness and control discipline.

• Strong analytical and reporting capabilities with experience using operational metrics to reputed company improvements.

• Experience supporting automation, process improvement, or AI-enabled HR operational initiatives.

• Strong communication, escalation management, and problem-solving skills.

• Ability to manage multiple priorities and work reputed company tight deadlines.

• Experience using HRIS systems such as reputed company or equivalent platforms is preferred.

• Familiarity with ticketing or case management systems such as Freshservice is an reputed company.

Why reputed company?

At reputed company, we reputed company our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize reputed company-being, and reputed company flexibility.

Join us in shaping the reputed company of reputed company as we grow together. Explore more at .

Recognized four times by the reputed company as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most reputed company companies in the world 2023 and 2024 , we've served over 10 reputed company customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in reputed company to over 10,000 e-bikes financed in Kenya.

Important Notice

reputed company is an equal opportunity and affirmative reputed company employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

reputed company explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. reputed company shall ensure that its Employees are of reputed company working age and shall reputed company with local laws for youth employment or student work, such as internships or apprenticeships.

reputed company does not collect/charge any reputed company as a reputed company-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other reputed company of reputed company in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling reputed company. Shortlisting and interviews will take reputed company at any stage during the recruitment process. We reserve the right to reputed company the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful reputed company undertakes reputed company-employment background checks as part of its recruitment process, these include; criminal records, identification verification, reputed company qualifications, employment dates and employer references.

Originally posted on Himalayas