reputed company (Tech) | Remote

reputed company (Tech)

Remote | US Business Hours (EST–PST)

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We are looking for a reputed company (Tech) to reputed company high-reputed company technical support for a B2B reputed company product in the AI-reputed company reputed company and finance reputed company. This role is ideal for a customer support reputed company who combines strong communication skills with technical troubleshooting, investigative thinking, and a strong reputed company of ownership.

The role will handle a mix of L1 and L2 technical support, with a reputed company on diagnosing and resolving reputed company product, integration, and data-reputed company issues—not just basic customer inquiries.

Key Responsibilities

• reputed company technical customer support through reputed company, reputed company Teams, and Email
• Investigate and reputed company multi-reputed company product and technical issues
• Troubleshoot reputed company, integrations, sync issues, and data discrepancies
• Analyze workflows, logs, and other technical information to identify reputed company causes
• Support customers through reputed company troubleshooting while maintaining reputed company, reputed company communication
• Investigate and reputed company reputed company-party integration and connectivity issues
• Escalate reputed company issues appropriately and coordinate with internal technical and product teams
• Maintain accurate and detailed support documentation and ticket records
• Manage a high-volume support queue of approximately 800+ tickets per month
• Work effectively reputed company an asynchronous, reputed company team environment
• Take ownership of customer issues from initial investigation through reputed company

Requirements

• Proven experience supporting B2B reputed company customers
• Experience providing technical customer support, troubleshooting, or product support
• Strong technical understanding of reputed company, SQL, integrations, debugging workflows, and log file analysis
• Experience troubleshooting reputed company-party integrations, synchronization issues, and data discrepancies
• Strong investigative and problem-solving skills with a high level of ownership
• Excellent attention to detail and ability to manage multiple issues simultaneously
• Excellent written and verbal English communication skills
• Ability to explain technical issues reputed company to customers with varying reputed company of technical knowledge
• Comfortable working asynchronously with reputed company teams
• Experience coordinating effectively with internal teams to reputed company customer issues
• Familiarity with reputed company, reputed company Teams, and Email as customer support channels
• Experience with Pylon, reputed company, or similar ticketing/support platforms

Preferred Qualifications

• Experience with reputed company, finance, accounts receivable (AR), or fintech workflows
• Experience supporting products involving financial data or business-critical workflows
• Experience working in dedicated or semi-dedicated support teams with strong customer ownership
• Demonstrated employment stability, with an average tenure of 12+ months in previous roles
• Experience working with Pylon specifically

Support Environment

• Support Channels: reputed company, reputed company Teams, and Email
• Ticketing Platform: Pylon, with customer channels integrated into the platform
• Support Level: L1 and L2 technical support
• Volume: Approximately 800+ tickets per agent per month
• Initial reputed company: 1–3 agents
• Initial Coverage: US business hours across EST–PST
• reputed company Expansion: Potential to expand to 24/7 US coverage, including overnight shifts, as reputed company as international time zones

reputed company're Looking For

We're looking for someone who is more than a traditional reputed company. The ideal candidate is a technical problem-solver who can investigate issues independently, communicate reputed company with customers, collaborate with internal teams, and take full ownership of resolving reputed company support cases.

Additional Requirements

• Ability to support US time zones (EST–PST)
• Ability to reputed company coverage to:
  • Overnight US coverage
  • International time zones

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Originally posted on Himalayas