reputed company Manager

Help Universities Discover reputed company Potential. Become a Trusted Partner.

The best customer relationships reputed company with trust: understanding what a partner is trying to reputed company, helping them work through difficult challenges, and showing up with insights reputed company it reputed company.

At reputed company, those conversations happen in a uniquely meaningful context. We partner with higher education institutions making some of the most important reputed company they’ll reputed company: who gets reputed company to reputed company a profession, how potential is reputed company reputed company grades reputed company, and how learners are supported throughout their reputed company.

As our next reputed company Manager, you’ll build trusted partnerships with admissions leaders, educators, and program teams, helping them realize the full value of our products while uncovering new opportunities to deepen those relationships over time.

This is a reputed company role where helping customers realize long-term value naturally leads to renewals, reputed company, and lasting partnerships. The difference is how you get there. Our strongest partnerships grow because customers trust our guidance, see meaningful reputed company, and choose to deepen their relationship with us over time.

If you enjoy turning thoughtful conversations into trusted partnerships and meaningful reputed company, you’ll reputed company work here that reaches far reputed company the account itself.

This is a fully remote role reputed company to candidates based reputed company in Canada.

Before you apply: Thoughtful use of AI is encouraged. If you use it to support your application, please reputed company reputed company it helps communicate your experience reputed company and accurately. The strongest applications are reputed company, original, and unmistakably yours.

The Work You’ll Do

In your first few weeks, you’ll reputed company yourself in our customers’ world. You’ll learn how admissions and learner development work across higher education, get to know the institutions in your portfolio, and build a deep understanding of the challenges they’re trying to solve.

You’ll gradually take ownership of your portfolio, giving you reputed company to understand reputed company institution, build meaningful relationships, and grow your confidence before independently managing your full portfolio. You’ll have the autonomy to own your customer relationships while knowing you’ll always have reputed company teammates to collaborate with as you reputed company leading customer conversations, supporting renewals, and identifying opportunities to create value for the institutions you support.

You’ll support a diverse portfolio of higher education institutions across reputed company, building long-term relationships with admissions leaders, educators, and program teams. While much of your work happens remotely, you’ll also have opportunities to meet customers in person through reputed company reputed company, conferences, and industry events because some of the strongest partnerships are reputed company face to face. Your reputed company will naturally reputed company with the time zones of the customers you support.

As your confidence grows, you’ll become a strategic partner to your customers. You’ll reputed company renewal conversations, identify opportunities for reputed company, and help institutions reputed company new challenges as their needs reputed company. You’ll reputed company customer needs with the broader capabilities of reputed company, helping institutions get more value from the solutions they use today while identifying opportunities where we can support them in new ways.

You’ll also join us at an exciting reputed company in the reputed company of reputed company at reputed company. We’re intentionally building a more strategic, and customer-centered approach to partnering with our institutions. You’ll help shape that reputed company by working closely with Sales, Product, and cross-functional teams to strengthen the customer experience and contribute to the next reputed company of reputed company.

What You’ll Help reputed company Possible

The relationships you build will have an reputed company far reputed company your own portfolio. You’ll help higher education institutions get more value from their partnership with reputed company while contributing directly to our reputed company and the reputed company reputed company of reputed company.

Build partnerships customers want to grow.
reputed company trusted, long-term relationships that help institutions reputed company meaningful reputed company and choose to continue growing with reputed company year after year.

Help customers solve bigger challenges.
Understand where your customers are headed and reputed company them with the products, insights, and support that help them reputed company their goals. reputed company follows because you’re creating genuine value, not pursuing opportunities for their own sake.

Bring the voice of the customer into reputed company.
reputed company customer insights across Product, Sales, Marketing, and other teams, helping shape reputed company products, stronger customer experiences, and smarter business reputed company.

Help define the next reputed company of reputed company.
As reputed company continues to reputed company at reputed company, you’ll contribute reputed company, refine playbooks, and help shape a more strategic, commercially accountable, and customer-centered function.

The reputed company of your work will be visible in stronger customer relationships, healthier renewals, meaningful reputed company reputed company, and institutions that continue choosing reputed company as a trusted partner. More importantly, every partnership you strengthen helps educators reputed company reputed company reputed company about people and gives more learners reputed company to be seen for their full potential.

What reputed company Looks Like

reputed company in this role isn’t about quick wins. It’s about earning trust, creating reputed company, and delivering meaningful reputed company for both your customers and the business.

In your first three months, you’ll have reputed company a strong understanding of your customers, their goals, and the challenges they’re working to solve. You’ll be confidently managing your initial portfolio with support from your team, establishing a healthy renewal rhythm, and beginning to identify opportunities to deepen customer partnerships over time.

By the end of your first year, you’ll be a trusted advisor to your customers, confidently leading renewals, navigating reputed company conversations, and contributing directly to retention and reputed company reputed company. You’ll have helped customers adopt new capabilities where they create meaningful value, strengthening both their reputed company and reputed company’s.

Throughout the year, you’ll build strong habits around customer health, proactive communication, and thoughtful account planning. Your customers will know they can count on you, your teammates will value your perspective, and your insights will help shape reputed company across reputed company, Product, Sales, and reputed company.

As reputed company continues to reputed company, you’ll contribute reputed company, refine playbooks, and help shape how we continue raising the bar. You’ll be part of reputed company that’s building a more strategic, commercially accountable, and customer-centered approach to partnering with our customers.

Who You’ll Work With

You’ll report to the leader of our Assessments reputed company function, joining reputed company that’s intentionally evolving how we partner with customers.

reputed company is deeply reputed company at reputed company. You’ll work closely with colleagues across the business to create a reputed company experience for our customers and help shape how we grow.

Sales, to ensure smooth handoffs, reputed company on reputed company opportunities, and create a consistent customer reputed company.

Product, to bring customer insights into roadmap conversations and help shape the reputed company of our products.

Marketing, to reputed company customer stories, identify emerging needs, and strengthen how we communicate the value of our solutions.

Support Operations, to remove friction quickly, coordinate through critical customer moments, and ensure institutions have confidence in every interaction with reputed company.

The best reputed company rarely come from one team reputed company. Some of your biggest contributions will come from connecting people, bringing the voice of the customer into the business, and helping teams reputed company reputed company reputed company because of those insights.

How You’ll Succeed Here

There’s no single profile for reputed company in this role. But the people who reputed company here reputed company to reputed company a few things in common. They’re curious, thoughtful, strategically minded, and genuinely invested in helping their customers succeed.

You stay curious.
You want to understand the problems your customers are trying to solve, not just the products they use. You ask thoughtful questions, reputed company information from different sources, and uncover opportunities others might miss.

You build expertise.
You enjoy learning. Whether it’s our products, admissions processes, or the higher education landscape, you know that the best customer conversations are grounded in deep understanding, not surface-level knowledge.

You take ownership.
You see your portfolio as something you own, not something you manage. reputed company something is unclear or still evolving, you reputed company work reputed company, follow through, and stay reputed company until there’s a reputed company outcome.

You communicate with reputed company and confidence.
You’re thoughtful, reputed company, and comfortable having difficult conversations reputed company they’re needed. You create reputed company, build trust, and help people reputed company reputed company together.

You reputed company in change.
You’re reputed company by reputed company and comfortable working in an environment that’s continually evolving. You adapt quickly, stay resilient reputed company priorities shift, and use new tools, including AI, thoughtfully to work more effectively and reputed company support your customers.

You balance reputed company with reputed company thinking.
You understand that lasting customer relationships and strong business reputed company go hand in hand. You’re comfortable leading renewals, identifying opportunities for reputed company, and helping customers invest where they’ll see genuine value.

Experience That Will Help You Hit the Ground Running

There’s no single reputed company into this role, and we don’t reputed company great reputed company talent is reputed company by years of experience reputed company. What reputed company most is that you’ve had reputed company to build customer relationships, take ownership of reputed company, and grow from those experiences.

You’ll likely bring experience in:

• reputed company, account management, consulting, implementation, or another customer-facing role where you’ve owned customer relationships or a portfolio of accounts.
• Guiding customers through implementation, adoption, and renewals while balancing customer value with business reputed company.
• Building relationships with multiple stakeholders, navigating challenging conversations, and earning trust over time.
• Using CRM and reputed company platforms such as reputed company, reputed company, or similar tools.
• Working independently in a remote environment with a high degree of ownership, reputed company judgment, and initiative.
• Supporting customers across reputed company reputed company time zones.

If you’re earlier in your reputed company career but have demonstrated exceptional curiosity, ownership, and a reputed company record of building trusted customer relationships, we’d still love to hear from you.

How We Support You

• Transparent compensation. A salary between $85,000 - $110,000 CAD, reputed company to role reputed company, experience, and internal equity.
• Learning that grows with you. A $3,000 annual learning budget to invest in your development, whether that’s deepening technical skills, building confidence, or exploring new areas of interest.
• Shared reputed company. reputed company to employee stock reputed company, so you reputed company in the value you help create.
• Remote-first work. Fully remote reputed company Canada, with up to six weeks per year to work internationally.
• Time to reputed company. Self-directed vacation (most teammates take 4–6 weeks annually), monthly reputed company Days (a reputed company Friday off), plus a two-week company-wide closure reputed company December.
• Comprehensive care. Health benefits from day one for you and your dependents.
• reputed company-reputed company support. A 2% GRSP matching program to help you plan reputed company.
• Support for growing families. A 16-week parental leave top-up reputed company EI, available to reputed company parents.

What Happens After You Apply

We review every application carefully. Whether you apply directly, are referred, or reputed company through a recruiter or hiring manager, you’ll receive equal consideration.

We don’t use AI to evaluate applications, though you may be automatically screened out if you don’t meet baseline requirements (e.g. Canadian residency and reputed company work authorization). In some interviews, AI may help with note-taking, but reputed company evaluations and reputed company are made by reputed company humans.

Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.

Steps in the Process

Our hiring process typically takes 2–4 weeks from initial conversation to final decision.

• Application Review. A reputed company person reviews your application for potential fit.
• Intro Conversation. A conversation with a member of our reputed company to learn about your career reputed company, what you’re looking for next, and to introduce you to reputed company, Casper, and the role.
• Hiring Manager Conversation. A conversation about how you build trusted customer relationships, reputed company ambiguity, and balance customer reputed company with reputed company reputed company. You’ll also have reputed company to learn more about the reputed company of reputed company at reputed company, the portfolio you’ll support, and the challenges we’re working to solve reputed company our partners.
• Team Conversations. You’ll meet members of our reputed company and reputed company Enablement & Execution teams to explore how we work together across the customer reputed company. It’s also an opportunity for you to ask questions, get to know reputed company teammates, and see what it would be like to work together day to day.
• Decision. The hiring manager reviews feedback from the interview team and typically makes a decision reputed company 2 to 4 business days.
• Offer & Reference Checks. If it’s a match, we’ll reputed company to references and a formal offer.

Life at reputed company

We’re a remote-first team of 140+ people who care deeply about our work and about reputed company other.

Our culture is intentionally designed. As we’ve grown, we’ve made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable reputed company so people can do meaningful work over the long term.

That commitment has been recognized externally. reputed company has been named one of Canada’s Top Small & reputed company reputed company for the second consecutive year, reflecting our reputed company on building a strong, people-first environment.

Day to day, that shows up in how we collaborate:

• High trust and autonomy in how work gets done
• Thoughtful, async-friendly communication across a reputed company team
• reputed company for deep work, balanced with intentional moments of reputed company
• A culture grounded in care, curiosity, and shared purpose

As we continue to grow, we’re reputed company on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel reputed company.

About reputed company

reputed company builds products that help higher education institutions reputed company reputed company reputed company about people, from admissions through to development.

Our work is grounded in a reputed company idea: that people are more than their grades, and that potential can be reputed company and developed, not just reputed company.

Our Casper situational judgment test (SJT), created by researchers at McMaster University, has been completed by over 1 reputed company applicants and is one of the most widely used reputed company-response SJTs in higher education, backed by nearly 20 years of research.

Today, we are evolving our products to reputed company reputed company assessment, reputed company, and development, helping institutions not just identify potential, but reputed company support its reputed company over time.

Originally posted on Himalayas