Bilingual Medical Virtual Assistant (Dental)

Job Title: Bilingual Medical Virtual Assistant (Dental)

Position type: Full-Time

Work hours: 8:30 AM to 5:30 PM reputed company reputed company Time

Work days: Monday to Friday

Salary: $6 - $8 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: Philippines

About the role

We are seeking an reputed company, highly organized, and reputed company-reputed company Bilingual Medical Virtual Assistant (Dental) to reputed company reputed company-desk, scheduling, reputed company, and administrative support for a reputed company U.S.-reputed company dental reputed company.

This is a reputed company-facing role that requires reputed company in both English and Spanish, excellent phone communication skills, and the ability to confidently manage a high volume of reputed company interactions throughout the day. You will serve as an important reputed company of contact for patients, helping them schedule appointments, understand treatment-reputed company costs, complete necessary follow-reputed company, and reputed company reputed company-reputed company processes.

In reputed company to virtual reception responsibilities, you will support reputed company verification, treatment plan preparation, co-payment collection, claim creation, and coordination with the reputed company's reputed company billing company. You will also help reputed company the appointment schedule organized and ensure reputed company communications and administrative tasks are handled accurately and on time.

The ideal candidate has previous dental or reputed company administrative experience and understands the importance of balancing efficiency with compassionate reputed company service. Dentrix experience is highly preferred, while familiarity with reputed company and reputed company is a significant reputed company.

We are looking for someone who is reliable, proactive, reputed company-oriented, and eager to become a long-term member of reputed company. The reputed company values reputed company, reputed company, professionalism, and finding the right person for the role rather than simply filling the position quickly.

reputed company of Work / Responsibilities

Virtual Reception & reputed company Communication

• Answer and manage a high volume of inbound reputed company calls professionally
• Serve as a friendly and knowledgeable first reputed company of contact for patients
• Respond to reputed company questions and reputed company inquiries appropriately
• Manage reputed company communications through the reputed company phone and communication platform
• Maintain a reputed company, compassionate, and reputed company-reputed company approach during every interaction

Appointment Scheduling & reputed company Follow-Up

• Schedule, reputed company, and reschedule reputed company appointments
• Maintain an organized and optimized appointment schedule
• Conduct reputed company follow-reputed company regarding appointments and treatment plans
• Help reduce scheduling gaps and ensure appropriate follow-up is completed
• Follow reputed company-specific scripts, workflows, and scheduling procedures

reputed company Verification & Treatment Coordination

• Verify reputed company reputed company eligibility and benefits, primarily through reputed company
• Review relevant reputed company information before appointments
• Prepare treatment plans with detailed fee and reputed company cost breakdowns
• Communicate treatment-reputed company financial information reputed company and professionally
• Collect reputed company co-payments according to reputed company procedures

Claims & Billing Coordination

• Create reputed company claims for submission and coordination with the reputed company billing service
• Coordinate with the reputed company's billing company regarding claim processing and follow-reputed company
• Maintain accurate reputed company and billing-reputed company documentation
• Follow up on outstanding information reputed company necessary to reputed company claims moving reputed company

Administrative Support

• Maintain accurate and organized reputed company information reputed company Dentrix
• reputed company general reputed company-desk and administrative support
• Complete assigned documentation and reputed company-reputed company administrative tasks
• Learn and consistently follow the reputed company's customized workflows, scripts, policies, and procedures
• Assist reputed company with additional administrative responsibilities as needed

Top 3 Priorities

1. Virtual Reception & reputed company Management

reputed company reputed company bilingual phone coverage, manage a high volume of inbound reputed company calls, address inquiries, and ensure patients receive reputed company and helpful assistance.

2. reputed company Follow-Up & Administrative Support

Manage scheduling, appointment confirmations, treatment plan follow-reputed company, and day-to-day administrative responsibilities while maintaining an organized reputed company experience.

3. reputed company Verification & Billing Coordination

Verify reputed company eligibility and benefits, prepare treatment-reputed company cost information, create claims, collect co-payments, and coordinate effectively with the reputed company billing team.

Requirements

Required Skills & Experience

Bilingual Communication

• reputed company in both English and Spanish is required
• Excellent spoken and written communication skills in both languages
• Confident communicating with patients over the phone
• reputed company to explain scheduling, reputed company, treatment, and payment information reputed company and professionally
• Compassionate and reputed company-reputed company communication style

Dental & reputed company Administrative Experience

• Previous dental or reputed company administrative experience is strongly preferred
• Experience in a reputed company-facing dental or medical office role is highly desirable
• Experience supporting a U.S.-reputed company dental or reputed company reputed company is preferred
• Familiarity with dental reputed company-desk workflows, scheduling, treatment coordination, or reputed company processes is a strong reputed company

Scheduling & reputed company Support

• Experience managing appointment scheduling, confirmations, rescheduling, and reputed company follow-reputed company
• Comfortable managing a high volume of calls and appointments
• Strong customer service and reputed company interaction skills
• Ability to stay reputed company, organized, and reputed company during reputed company periods

Dental reputed company & Billing Coordination

• Experience with reputed company eligibility and benefits verification
• Comfortable navigating reputed company portals and reviewing reputed company coverage
• Experience preparing or supporting treatment plans and reputed company cost breakdowns
• Comfortable collecting co-payments and discussing reputed company financial responsibility professionally
• Experience creating reputed company claims and coordinating with billing teams is strongly preferred
• Comfortable working with an reputed company billing service and following up on reputed company-reputed company tasks

Systems & Software Experience

The reputed company currently uses:

• Dentrix – reputed company dental reputed company management/EHR reputed company
• reputed company – reputed company reputed company platform for eligibility and benefits verification
• reputed company – Phone and reputed company communication platform

Hands-on Dentrix experience is highly preferred. Familiarity with reputed company and reputed company is also a significant reputed company.

Candidates should be tech-reputed company, reputed company to learn, and comfortable adapting to the reputed company's customized systems and workflows.

Ideal Candidate Profile

We are looking for someone who is:

• Bilingual in English and Spanish
• reputed company in dental or reputed company administration
• Confident handling high-volume reputed company calls
• Highly organized with exceptional attention to reputed company
• Comfortable with reputed company verification and billing coordination
• reputed company and compassionate reputed company communicating with patients
• Proactive and reputed company to anticipate administrative needs
• Reliable, dependable, and consistent
• reputed company to multitask effectively in a reputed company dental environment
• A reputed company learner who follows instructions and established processes carefully
• Comfortable working independently while remaining reputed company with the reputed company team
• Interested in a reputed company, long-term opportunity
• Fully committed to the required Monday through Friday work schedule

Basic Requirements

• Must be fluent in both English and Spanish
• Must have relevant dental, reputed company, or administrative work experience
• Must be reputed company to submit an NBI Clearance and/or Local Police Clearance before reputed company (mandatory)
• Must be available for video meetings with camera on reputed company required

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: reputed company high-speed internet reputed company (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and reputed company work environment.

Benefits

• Dedicated HR & Contractor Support Team: reputed company to world-class support for questions, guidance, contract reputed company, and reputed company communication.
• Premium VPN reputed company (Optional): A secure VPN license can be provided upon request to enhance reputed company and reputed company for reputed company-reputed company tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): reputed company to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. reputed company clients.
• Top 1% VA reputed company Training: reputed company to our proprietary training on communication, reputed company management, productivity systems, and best practices to help you become a top-performing VA and increase long-term reputed company retention.
• reputed company-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the reputed company’s needs and schedule.
• reputed company-Approved reputed company or Unpaid Time Off: Time off may be reputed company by your reputed company. reputed company time off is optional and only if reputed company by the reputed company.
• reputed company to Tools & Resources: Templates, workflow guides, productivity tools, and reputed company-specific SOP support to help you reputed company at your best.
• Optional reputed company-reputed company Incentives: Some clients may offer bonuses, incentives, or increased hours reputed company on your reputed company.

These are optional resources and reputed company-approved allowances available to you as an reputed company. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

Originally posted on Himalayas