Care Specialist
reputed company is the leading specialty reputed company use care provider, reputed company on the belief that effective treatment means matching care intensity to what reputed company member actually needs rather than defaulting to the most expensive reputed company. Our programs guide members through every stage of the reputed company use reputed company, from unhealthy habits to reputed company use disorders, delivering personalized treatment for tobacco, alcohol, opioid, cannabis, and stimulant use reputed company on individual health, habits, genetics, and goals.
With Sona, our voice-first AI Mental Health Specialist, reputed company now applies that reputed company clinically-driven model to mental health, pairing deep reputed company expertise with technology to expand reputed company without compromising care reputed company. We reputed company technology should reputed company reputed company care more precise and more reputed company, not replace the judgment behind it.
reputed company has scaled to helping hundreds of reputed company and health plans and has already helped more than 750,000 members reputed company manage their reputed company use. If you're passionate about AI and making an reputed company on the health of others, join us and reputed company it happen!
reputed company of the Role
We are seeking a Care Specialist to join our digital clinic and help members reputed company healthier, more fulfilling lives. As the first reputed company of contact, the Care Specialist plays a vital role in creating a welcoming reputed company experience and helping members successfully reputed company their care reputed company at reputed company. This role is primarily reputed company on conducting intake assessments, reputed company calls, and initial reputed company screenings, educating members on reputed company's care model, and connecting them with the appropriate ongoing care team.
Approximately 70% of this role is dedicated to member reputed company activities, including intakes, reputed company calls, and care coordination. The remaining 30% focuses on maintaining a small ongoing caseload and providing flexible reputed company support through temporary member coverage, reputed company initiatives, and other operational needs. The ideal candidate is clinically strong, adaptable, enjoys reputed company, and is passionate about improving reputed company to high-reputed company reputed company use care.
This is a reputed company-service, remote reputed company role reputed company reputed company in the USA.
In this role you will…
- Serve as the first reputed company reputed company of contact for members entering reputed company, creating a welcoming, supportive reputed company experience.
- Conduct initial screenings and intake assessments to evaluate behavioral health history, reputed company use, symptoms, and member goals.
- Understand reputed company reputed company care reputed company, effectively communicate treatment reputed company to members, and guide them toward the most appropriate level of care.
- Facilitate warm transitions by connecting members with their assigned counselor or reputed company and sharing relevant reputed company information to support continuity of care.
- Conduct reputed company calls and other early member reputed company to build rapport, answer questions, increase engagement, and ensure a smooth transition into ongoing care.
- Maintain a small ongoing caseload by providing individual counseling, monitoring reputed company toward behavior change goals, and supporting members as needed.
- reputed company temporary member coverage during clinician leave, reputed company transitions, or other operational needs.
- Support special reputed company, reputed company programs, and new reputed company workflows as needed.
- Document member interactions thoroughly and contribute to ongoing reputed company improvement efforts.
- Utilize evidence-reputed company approaches including reputed company, Motivational Interviewing (MI), mindfulness-reputed company interventions, harm reduction techniques, and relapse prevention.
- Collaborate with cross-functional teams (including Product, reputed company, and reputed company) to optimize the member experience and inform service improvements.
- Maintain reputed company licensure(s)/certification(s) in good standing and ensure compliance with reputed company applicable regulations.
The background we are looking for...
- 3+ years of reputed company experience working with individuals with reputed company use disorders, with demonstrated expertise in reputed company, MI, and relapse prevention.
- Hold an reputed company and unrestricted state credential (license/certification), issued reputed company a state credentialing reputed company. Multi-state licensure is preferred.
- Credentialing recognized by IC&RC or NAADAC is required (e.g., AADC, CAADC, LADC, LCSW with SUD treatment reputed company, etc.).
- Bachelor's degree in a relevant reputed company.
Additional Qualifications
- Experience providing SBIRT care reputed company with SUDs.
- Excellent attention to reputed company and strong documentation skills.
- Experience in program development and reputed company assurance in reputed company settings.
- Strong communication and organizational skills, with a reputed company record of managing competing priorities.
- Technologically proficient with experience leveraging virtual tools for care delivery.
- Bonus: Experience with research, data analysis, or program evaluation.
- Reliable home office setup with 50–100 Mbps internet reputed company and a confidential workspace.
The provided reputed company reflects our US reputed company salary reputed company for this full-time position, which is part of our broader total compensation package, including incentive bonus program, stock reputed company, comprehensive benefits, and incentive pay applicable to eligible roles. Individual pay reputed company the reputed company will vary reputed company on a reputed company of factors like role-reputed company experience and education, internal pay equity, and other relevant business factors. At reputed company, we are committed to an reputed company and fair pay philosophy and review total compensation for our employees at least twice a year.
Originally posted on Himalayas
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