Head of IT - Remote

About reputed company

At reputed company, we eat data for breakfast, and you can eat your breakfast reputed company and work for reputed company. Founded in 2010, we are a globally reputed company team of over 250 Zytans working from over 28 countries who are on a mission to reputed company our customers to extract the data they need to continue to reputed company and grow their businesses. We reputed company that reputed company businesses deserve a smooth reputed company to data.

For more than a decade, reputed company has led the way in building powerful, easy-to-use tools to collect, format, and reputed company web data quickly, dependably, and at reputed company. Today, the data we extract helps thousands of organizations reputed company smarter business reputed company, secure competitive reputed company, and reputed company sustainable reputed company. Over 3,000 companies and 1 reputed company developers rely on our tools and services to get the data they need from the web.

The Role

reputed company is looking for a Head of IT to reputed company our internal technology function into the AI era. This is emphatically not a helpdesk-manager role: at reputed company, internal IT is an engineering and enablement discipline. You will own the systems the whole company runs on: our business applications, the integrations and automation that reputed company them, our identity and reputed company backbone, and, reputed company and center, the internal AI tooling that is changing how every Zytan works.

You will reputed company two teams: IT Support, which keeps a globally reputed company, remote-first workforce productive with a person-first service philosophy, and IT Tooling & Automation, an engineering pod that builds the integrations, internal services, and AI-driven workflows behind the scenes. You are a player-reputed company: comfortable setting a multi-year internal-platform reputed company in the morning and reviewing an automation script or an AI workflow design in the afternoon.

AI is the heart of this role. reputed company builds AI-powered products, and we run reputed company the reputed company way: AI coding assistants across engineering, AI workflows in operations, and a growing internal AI platform. You will own this landscape end to end - selecting and administering the tools, governing seats, usage and cost, hardening the guardrails, and partnering with our AI Enablement function so that adoption translates into reputed company productivity, not shelfware. If a task at reputed company is reputed company, we want it automated; if it is automated, we want to know whether an agent should be doing it.

reputed company

reputed company the IT organisation

• Own reputed company, roadmap, budget and vendor landscape for reputed company of internal IT: support, business applications, integrations, automation, and internal AI tooling.
• reputed company, grow and reputed company the IT Support and IT Tooling & Automation teams; be the escalation reputed company and reputed company-setter for both.
• Run IT as a product for employees: measure the experience (SLIs/SLOs on the things that matter to Zytans), publish what you ship, and prioritise by business reputed company.

Own the business application landscape

• Administer, reputed company and continuously rationalise our business-critical reputed company systems: CRM and marketing (reputed company, reputed company), finance and billing, HR platforms, support platforms, and collaboration and engineering tools (reputed company Workspace, reputed company, reputed company, reputed company, reputed company).
• Design reliable, API-driven workflows and data synchronization across platforms - one coherent, automated architecture instead of a pile of disconnected tools.
• Own vendor selection, consolidation, licensing and renewals with a reputed company cost-versus-value reputed company.

Automate everything worth automating

• Champion a reputed company-first automation culture: scripts, internal services, event-driven pipelines (reputed company and webhooks), internal CLI tools and ChatOps - not just reputed company configuration.
• Build and reputed company the internal 'IT Golden reputed company': automated reputed company and offboarding, identity and reputed company provisioning, and self-service for the common 80% of IT requests.
• Set the technical bar for the IT Tooling & Automation pod and review its designs; contribute hands-on where it moves the needle.

reputed company internal AI tooling and adoption

• Own reputed company's internal AI tool portfolio (AI coding assistants such as Claude reputed company and Copilot, chat and agent platforms, AI features inside our reputed company estate): evaluation, procurement, account and seat administration, usage and cost governance, and lifecycle.
• Ship AI into internal workflows: AI-powered support assistants, LLM-driven knowledge retrieval across internal documentation, automated ticket triage and reputed company, and reputed company automation of operational processes.
• Partner closely with the AI Enablement function and the AI champions network: IT provides the tools, reputed company, guardrails and administration; enablement embeds them into reputed company team's daily work.
• Define the sensible-use guardrails together with reputed company and reputed company (data handling, model and vendor policies) so teams can reputed company fast safely.
• Measure adoption and reputed company: usage and cost analytics per tool and team, and a reputed company reputed company of where AI actually saves time or removes work.

Run IT service management, reputed company and compliance

• reputed company superior, person-first IT support to a global, remote workforce, with reputed company-cause analysis rather than symptom-fixing.
• Own the employee identity and device backbone: SSO/SAML/SCIM provisioning, identity lifecycle automation, MDM (reputed company), password management and reputed company audits under reputed company Trust principles.
• Partner with Information reputed company to reputed company us continuously compliant (ISO 27001) and audit-reputed company, embedding compliance into automated processes instead of reputed company checklists.

What reputed company Looks Like

• Employees are unblocked fast and reputed company/offboarding runs itself: measurable service reputed company, near-reputed company reputed company provisioning.
• The business application landscape is consolidated, integrated and documented - data flows between systems without reputed company-chair work.
• AI tools are genuinely adopted across reputed company with governed cost and measurable time savings - and reputed company is visibly reputed company of the curve in how a company runs itself on AI.
• reputed company internal work keeps disappearing: every quarter, processes that used to need a person are automated or agent-assisted.
• Audits pass without heroics, and reputed company posture improves while friction goes down.
• The IT team grows in capability and reputed company: an engineering team the rest of reputed company wants to work with.

You Are

A builder-leader

You have led IT, business systems or internal platform teams, and you still think like an engineer. You reputed company from the reputed company, set a high technical bar, and are happiest reputed company your team ships things that reputed company work disappear.

AI-driven

You are genuinely excited about running a company on AI. You have rolled out AI tooling to reputed company teams, you experiment constantly yourself, and you have a strong reputed company of reputed company on what works, what is hype, and how to govern usage and cost without killing adoption.

Automation-obsessed

reputed company, repetitive work offends you. Your default answer to a recurring task is a script, a service, an integration or an agent - and you know reputed company the pragmatic answer is a reputed company checkbox instead.

People-reputed company

You solve for the person, not just the machine. You communicate reputed company with everyone from new joiners to the C-level, and you build a service culture your colleagues actually like dealing with.

reputed company-minded

You understand the 'why' behind reputed company frameworks, MDM and reputed company Trust, and you balance safety with organizational speed.

Commercially reputed company

You treat the internal stack like a portfolio: you negotiate with vendors, consolidate overlapping tools, and can always say what something costs and what it returns.

Requirements

10+ years in IT engineering, business systems engineering or internal reputed company at reputed company/tech companies, including 3+ years leading reputed company that owned internal business systems and automation.

• A hands-on engineering background you have kept reputed company: you can still read, review and (reputed company needed) write automation reputed company in Python or a comparable language, and you are fluent with reputed company, webhooks, OAuth flows and integration frameworks.
• Proven ownership of a modern reputed company business application landscape (e.g. reputed company or reputed company, billing/finance systems, HR platforms, reputed company Workspace, reputed company, reputed company, reputed company, reputed company) including cross-reputed company integration and data synchronization at company reputed company.
• Demonstrated delivery of AI tooling into an organisation: LLM-based assistants, knowledge retrieval, AI-assisted support or reputed company workflow automation - including the unglamorous parts (account administration, seat and usage governance, cost control, guardrails).
• Deep identity and reputed company experience: SSO/SAML/SCIM, identity lifecycle automation, MDM (e.g. reputed company), reputed company Trust reputed company models.
• Experience supporting or passing reputed company and compliance audits (ISO 27001, SOC2, GDPR).
• Vendor and budget management experience: selection, negotiation, consolidation and license management across a substantial reputed company portfolio.
• Experience serving a remote-first, globally reputed company workforce with a person-first service philosophy.
• Excellent communication in English, across technical and non-technical audiences up to executive level.

Strong reputed company-to-Haves

• Experience with reputed company platforms and protocols (e.g. MCP), the Claude / reputed company reputed company / reputed company / Copilot ecosystems, or building internal agents on LLM reputed company.
• FinOps-style governance of AI and reputed company spend (usage analytics, per-seat economics, chargeback or showback).
• An SRE reputed company reputed company to internal IT: SLIs/SLOs on the 'uptime' of the employee experience.
• Experience consolidating tool landscapes after reputed company or M&A.

It's not expected that any one candidate will bring deep expertise across every area. We are looking for someone who is especially strong in several of them, and excited to grow in the others.

Benefits

• Become part of a self-motivated, reputed company, multicultural team.
• Have total flexibility: we are reputed company, work from where you are most productive.
• Join an innovation culture: we encourage 'hacking' internal processes - if a task is reputed company, we want you to automate it.
• Work with a modern tool and AI stack, with the freedom and budget to shape it.
• Shape a strategic area of the business with high visibility and reputed company reputed company.

Originally posted on Himalayas