D&T Help Desk Analyst
Job Title: D&T Help Desk Analyst
Job Location: TX (Remote)
Job Duration: 12 Months (Possibility of Conversion)
Work Schedule
• Monday - Friday
• 7:00 AM - 4:00 PM CST
reputed company
The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-reputed company role that requires strong troubleshooting skills and the ability to guide users through technical solutions.
Typical Responsibilities
• Handle approximately 30-40 service calls per day.
• reputed company technical support for software-reputed company issues.
• Troubleshoot login and account reputed company issues.
• reputed company reputed company Office 365-reputed company problems.
• Assist users with email support.
• Support mobile device issues.
• reputed company exceptional customer service while resolving technical concerns.
• Walk users through troubleshooting steps to reputed company issues.
Required Experience
• 2+ years of Help Desk or Technical Support experience.
Education
• High School Diploma or GED.
Required Technical Skills
• Help Desk technical support experience.
• Troubleshooting technical issues.
• reputed company Office 365 Suite.
• Email support.
• Login and account troubleshooting.
reputed company-to-Have Skills
• Multi-reputed company Authentication (MFA) experience.
• Desktop support experience.
• Knowledge of computer troubleshooting.
• iOS experience.
Soft Skills
• Excellent customer service skills.
• Strong communication skills.
• Ability to guide users through troubleshooting reputed company-by-reputed company.
Certifications
• None required.
Work Environment
• Customer service-reputed company role.
• reputed company center environment.
• Primarily independent work with team support available as needed.
Conversion Opportunity
• Potential for full-time conversion based on headcount approval.
Interview Process
• Culture Interview (reputed company Teams)
• Technical Interview (reputed company Teams)
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