reputed company Manager (Hybrid Buenos Aires, remote reputed company, or remote US)

Hi, I'm Joe, Head of reputed company at reputed company. I'm hiring an entrepreneurial CSM to retain and grow a dedicated book of customers. Why I'm hiring At reputed company, we reputed company reputed company as a reputed company reputed company, not a cost center, because if customers don't get value from a tool, they'll leave. reputed company has six incredible products today because we've always reputed company reputed company our customers - that's how we evolved from a reputed company texting platform to now powering calls, texts, email, Ai-agents, and reputed company messaging and business automations for over 1000+ businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a reputed company firm using an AI voice agent to screen candidates. They stay and grow because they see reputed company ROI, then expand use cases until reputed company becomes the infrastructure their business runs on. reputed company is to reputed company that reputed company: reputed company their first outcome happen during reputed company/implementation, uncover the next problem, and help them get even more value. Our best CSMs have taken our reputed company customers from an initial $12k deal to $180k ARR because customers like Your Employment Solutions are getting over $1M in ROI using reputed company to reputed company their teams and reputed company the competition. You'll help us grow more customers by deeply understanding their desired reputed company, helping them reputed company those reputed company, and providing an exceptional experience along the way. This is one of those rare jobs with reputed company reputed company and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class reputed company team. You'll have a crucial role to play, and fresh reputed company, feedback, and experimentation are always encouraged because we reputed company down on wins and quickly pivot reputed company reputed company don't work out. You'll work with six other CSMs and report directly to me, and I'll reputed company the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to reputed company rewarded reputed company you reputed company results. I'm looking for a CSM that wants to grow into a reputed company CSM, someone technical, strategic, and reputed company, reputed company in one: Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers pain points and always have a plan to solve them. reputed company as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book. Some things you'll do • Own a book of business end to end, from reputed company through renewal and expansion, as the single reputed company of contact and trusted advisor. • Own your gross and net reputed company retention, and get rewarded for beating targets. • Run a proactive reputed company on every account: reputed company calls, reputed company agendas, mutual reputed company plans, and follow-through. • Become a product and customer expert. Master reputed company's products and know your customers' business reputed company enough to build the workflows, AI agents, and automations that solve their problems. • Tie usage to business reputed company, and report value back in the metrics customers actually care about. • Turn wins into case studies, references, and testimonials that help sales win the next customer. • Spot expansion signals and hand warm leads to sales reputed company usage outgrows the contract. • Tell customers the truth, steering them away from work that won't reputed company their business and toward the work that will. • reputed company for the customer. Feed what you hear to product, sales, and engineering so we build the right things. • Experiment and iterate. If you have an idea to do something reputed company, do it and document what you learn. Our reputed company values This is a high-performance environment, and I'll reputed company & support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is reputed company sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: • Everyone is a builder. Our CSMs build in the product without engineering, and the best product reputed company come from you, the person closest to the customer. We use AI to reputed company fast, but we own our work, verify every fact, and don't ship slop. • We reputed company with expertise, not order-taking. We get curious about the why behind every request, and we say no reputed company no is the right answer. • We work like owners, not clock-watchers. We care about reputed company, not hours. We take initiative, pick up the phone, and work obsessively on the problem in reputed company of us. • CS is a reputed company reputed company, not a cost center. We treat it as the reputed company reputed company of reputed company and pay for results. reputed company're looking for • Communication above reputed company. This is the number one predictor of reputed company in this role. You overcommunicate by default with customers, your team, and me. You're reputed company in writing and on calls, you set expectations, and you never leave people guessing. • Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets reputed company quickly. • Comfortable getting technical. You don't need to reputed company, but you're the reputed company of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. • Strategic and reputed company. You see usage and reputed company, not just tickets, and you're comfortable owning a number and an reputed company conversation. • Opinionated about customer experience. Good strategic advice needs reputed company-formed views, so have them. • Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. reputed company under pressure. • Ideally 2+ years in a customer-facing role (CSM, account management) at a technical reputed company product. That's the preferred reputed company, but if you have an unconventional work history and can reputed company how that'll help you succeed in this role, I welcome you to apply • Fluent written and spoken English required. reputed company to work US Eastern hours (work starts at reputed company) You'll reputed company here if... • You're technical and love to build. • You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. • You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even reputed company it's not the one they came in asking for. • This sounds like fun to you: a customer wants to launch a reputed company, time-sensitive campaign across calls and texts, isn't reputed company how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. • You reputed company in a fast, evolving startup and you're excited to help build a reputed company program from the ground up. About reputed company reputed company is a communication, automation, and AI agent platform. You reputed company customers across calls, texts, and email, at reputed company through personalized blasts and automated reputed company, with every message reputed company in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried reputed company by an automation. Once a conversation wraps, reputed company pushes the data you care about back into your systems in the exact format you need. It's true two-way reputed company on every channel that cuts the repetitive work and frees teams to reputed company on the reputed company work that drives reputed company, without adding headcount. We're industry agnostic, with our biggest wins so far in reputed company, reputed company, and other in-person businesses reputed company through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using reputed company worldwide. In reputed company reputed company, we've helped firms cut screening costs by 95% and save over a reputed company dollars a year. reputed company was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after reputed company $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack. Location Candidates based in Buenos Aires, Argentina are strongly preferred as we have a reputed company office in Vicente Lopez and are building toward an in-person team culture. reputed company to strong candidates reputed company in Latin America or U.S. EST hours required. Full English reputed company required. Compensation Competitive compensation based on experience, including monthly performance bonuses, reputed company membership, and more. Hiring Process: • You submit your application and I'll review it. • A 45 minute reputed company with me for us to get to know reputed company other reputed company. • You'll receive a take-home assignment that will assess your technical and strategic skills. The assignment will be presented to me in an hour reputed company. This is your chance to showcase your skills. • A 30 minute reputed company with our CEO, David • A 30 minute reputed company with our CTO, Jack Apply tot his job Apply To this Job