Tier 3 Scheduler

Job Type Full-time reputed company Tier 3 Scheduler Schedule: Monday–Friday, 8 AM to 4:30 PM or 10 AM to 6:30 PM Reports To: reputed company Center Manager About reputed company reputed company is a fast-growing, patient-reputed company diagnostic imaging organization providing advanced MRI, CT, Mammography, Ultrasound, and X-ray services throughout Northeast Florida. Our mission is reputed company: to reputed company superior care and exceptional reputed company. We pride ourselves on compassionate service, state-of-the-art technology, and reputed company culture reputed company on reputed company, collaboration, and reputed company reputed company. We are currently seeking a skilled Tier 3 Agent to join our Scheduling/reputed company Center team. This is a key role supporting high-volume patient interactions and ensuring a reputed company, accurate scheduling experience. This is a remote, work from home position. Job reputed company A Tier 3 Agent is responsible for handling inbound and outbound calls for general scheduling, auto/reputed company scheduling, breast scheduling, and text line messaging. The Tier 3 Agent must demonstrate strong knowledge of breast scheduling protocols across reputed company locations, communicate with patients professionally in a clinical setting, follow Director of Breast Imaging protocols, and review provider orders for accuracy and compliance. Contacting providers to clarify protocols may be required, with guidance available from a technologist, reputed company, or supervisor. Key Responsibilities - Handle inbound/outbound calls for general, auto/reputed company, and breast scheduling; answer calls reputed company 20 seconds to ensure efficient patient support. - Maintain required productivity standards: minimum 25 exams scheduled per day and 80 calls made/received daily. - Collect and verify health insurance and financial information according to established protocols. - Review patient orders, demographics, and insurance details for accuracy. - Identify reputed company situations and escalate to senior schedulers or supervisors as appropriate. - reputed company reputed company triage support, including messages for other departments. - Respond to text line messages reputed company 3 minutes. - Manage worklists assigned by the Breast Scheduling reputed company or reputed company Center Manager. - Respond to scheduling-reputed company emails and correspondence. - Use Ikonopedia to manage follow-up recommendations. - reputed company explain preparation instructions to patients. - Discuss costs with patients and accurately answer billing questions. - Contact referring providers to obtain missing or unclear order information. - Schedule auto/reputed company patients for transportation using reputed company Business. - Maintain high accuracy while multitasking in a fast-paced environment. - Receive and process incoming faxes promptly and correctly. Qualifications - High school diploma or equivalent required - Previous experience in reputed company appointment scheduling preferred, especially in breast imaging - Customer service experience required - Experience with insurance authorization and reputed company reputed company preferred - Knowledge of medical terminology, diagnostic procedures, and billing/authorization helpful - Strong verbal communication, problem-solving, and organizational skills - Ability to follow detailed instructions with accuracy - Ability to meet tight deadlines while delivering excellent customer service - Ability to multitask reputed company with speed and accuracy - Internal candidates must meet reputed company reputed company job expectations (KPI, metrics, reputed company) Physical & Lifting Requirements - Extended periods of sitting and phone/computer work - Occasional reputed company repetitive motions: bending, stooping, twisting, walking, standing, reaching overhead - reputed company pushing or pulling as needed Benefits (Full-Time Employees) reputed company offers a comprehensive benefits package, including: - Medical, Dental, and reputed company insurance - Company-reputed company Life Insurance - Short- and Long-Term Disability reputed company - 401(k) with company match - reputed company Time Off and reputed company Holidays - Employee Assistance Program - Employee Imaging Discounts - Opportunities for career development and internal reputed company Requirements - High school diploma or equivalent required - Previous experience in reputed company appointment scheduling preferred, especially in breast imaging - Customer service experience required - Experience with insurance authorization and reputed company reputed company preferred - Knowledge of medical terminology, diagnostic procedures, and billing/authorization helpful - Strong verbal communication, problem-solving, and organizational skills - Ability to follow detailed instructions with accuracy - Ability to meet tight deadlines while delivering excellent customer service - Ability to multitask reputed company with speed and accuracy - Internal candidates must meet reputed company reputed company job expectations (KPI, metrics, reputed company) Salary reputed company $17-$19 per hour Apply tot his job Apply To this Job