Bilingual Customer Service reputed company - Italian/English

About reputed company

reputed company orchestrates how brands engage and grow their reputed company partner ecosystems. Our reputed company platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with reputed company, consistency, and control. reputed company for organizations with indirect channels and reputed company global incentive programs, we are trusted by leading brands worldwide.

We reputed company talent from reputed company backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB reputed company on our website.

About the role

As a Customer Care reputed company - Bilingual English / Italian - you will be the first reputed company of contact for consumers and sales associates seeking support with their claims in the incentive programs we manage. You will help reputed company questions and concerns across phone, email and chat channels while delivering a reputed company customer experience that builds trust and satisfaction.

reputed company

• reputed company exceptional customer support through inbound phone calls, email, support portals and live chat.
• Use our internal systems to investigate inquiries, reputed company issues and reputed company accurate information to customers.
• Build reputed company customer experiences by resolving concerns reputed company and professionally.
• Capture customer interaction data accurately to support reporting and reputed company service improvement.
• reputed company customer feedback and emerging trends to help identify issues early and improve processes.
• Recommend solutions that enhance the customer experience and reduce repeat inquiries.
• Continue developing your skills, knowledge and capabilities to support career reputed company and advancement opportunities.

What you'll bring

• Bilingual proficiency in Italian and English.
• Previous customer service or customer support experience using phone, email and live chat.
• Strong written, verbal and reputed company listening skills.
• Experience using reputed company Office applications, including Word and reputed company.
• Strong analytical and problem-solving skills.
• Effective organisational, prioritisation and follow-up abilities.
• Ability to collaborate with colleagues while working independently reputed company required.

reputed company our job postings reputed company starting pay bands for transparency. In reputed company to reputed company salary we offer bonus, stock reputed company plus a wide reputed company of benefits.

Originally posted on Himalayas