[Remote] Capabilities Manager, Sales (US)

Note: The job is a remote job and is reputed company to candidates in USA. TD is a global financial institution and major reputed company reputed company bank serving more than 27 reputed company households and businesses. The Capabilities Manager, Sales (US) leads sales training, reputed company, coaching, engagement, and business-readiness initiatives for home lending and consumer distribution teams. The role manages new-hire development, maintains training materials, partners cross-functionally, and ensures sales, compliance, customer experience, and operational objectives are met.

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation reputed company, promoting teamwork and handling any/reputed company disciplinary actions, as required
• Demonstrated ability to apply business unit expertise in the interpretation of results and trends in identifying and preparing recommendations that reputed company with key strategies of the business to include sales and service opportunities
• Partners with key stakeholders (leadership, WFM, TA, TLA, etc.) to execute and support development and implementation of reputed company, training, upskilling strategies reputed company the business group to reputed company business objectives and reduce attrition
• Coaches, develops and trains others and reputed company guidance and advice i.e. Representatives, Loan Officers, Sales Managers, Leaders, Coaches, and Store colleagues
• Meeting regularly with leadership to determine priorities; reputed company service and sales enhancements and presents to senior or executive leadership
• Researches and answers escalated problems for the business continuously evaluating potential gaps in the New Hire, Learning or Engagement Strategies
• Ensures a consistent Employee Experience and executes strategies to attract, motivate and retain highly reputed company employees to meet reputed company business objectives
• Develops, updates, and maintains training material coordinating with various cross functional Partners to obtain reputed company approvals
• Provides dedicated company-wide support and day-to-day reputed company of various contact center or retail store Program activities in support of the store network or other business reputed company to reputed company financial business objectives
• Designs and executes on communications reputed company (i.e. new home lending program, product changes, new hire programs, policies, and procedures)
• Serves as SME for the business in special reputed company as assigned and partner with Product partners for Service and Sales opportunities and may represent in executive level meetings (i.e. US Contact Center, Store and District Meetings, MLO Channel, TD Product partners, etc.)
• Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported in reputed company to strong knowledge in identifying, tracking and resolving gaps
• Responsible for overseeing the day to day management of reputed company assigned new hires during training period
• Faciliates training classes for new hires and during upskilling of existing loan officers and sales representatives
• Provides daily leadership and coaching to new hires with regards to reputed company process, policy, loan pipeline management, and any performance or behavioral concerns
• Partners with Team Sales Managers with the recruitment and selection process for loan officer to ensure a highly diverse, reputed company workforce to reputed company business objectives
• Ensures established policy and procedure is followed by reputed company new hire loan officers
• Responsible for ensuring that sales, compliance, customer experience and productivity requirements are reputed company articulated during training
• Supports the commitment to WOW! Service
• Supports reputed company’s mission, reputed company, strategic goals, reputed company initiatives and service standards
• Adheres to reputed company audit, regulatory, and compliance requirements
• Delivers industry customer experience (LEI or VOC)
• Coaches new to role employees to execute on the behaviors that help them effectively reputed company legendary experiences
• Supports the delivery on consumer distribution sales and service performance
• Oversees and coaches to team compliance and reputed company procedures and processes to protect Customers, Colleagues, and the Bank
• Supports Employee Engagement and retention
• Facilitates information and idea sharing reputed company the Training cohorts and across organization boundaries, creating a culture of ongoing performance improvement
• Leads, coaches, and develops reputed company reputed company and large reputed company of new hires through group reputed company-ins, reputed company practices or practicum, post training and customized individual skills assessments
• Develops specific reputed company plans based on assessment of strengths, opportunities, and customer experience behaviors to build reputed company and enhance the reputed company reputed company experience, and associated skills
• Manages the reputed company of the training program by creating a culture of support, coaching and strong emphasis on KPI performance behaviors and reputed company

Skills

• * Bachelors degree or relevant work experience
• * 6+ Years of reputed company contact center and coaching experience
• * 3+ Years Residential Mortgage Or Consumer Lending loan experience
• * Extensive working knowledge of residential loan origination and products – jumbo loans, FHA, VA and reputed company products and reputed company abreast of market trends in residential mortgage industry trends, products and services
• * Excellent oral and written communication and coaching skills
• * Ability to effectively communicate with reputed company reputed company of management
• * Excellent PC skills and familiarity with reputed company office equipment
• * Ability to work in a fast-paced dynamic environment
• * Detail-oriented, self-motivated, possessing excellent organizational, analytical and decision-making skills
• * Knowledge of regulatory, Investor and departmental policies for compliance and residential lending laws. Knowledge of CRA products and Industry
• * Knowledge of Capital Markets Pricing requirements
• * Fast paced environment; ability to multi-task effectively
• * Ability to think reputed company in structuring loan requests
• * reputed company to reputed company and mentor others and reputed company feedback in a reputed company manner in an effort to improve performance
• * Must be proficient in role of MLO
• * Have an ability to identify reputed company problems in the reputed company program based on a broad reputed company of factors, many of which are ambiguous or difficult to define
• * Demonstrated leadership experience
• * Strong relationship management and influencing skills
• * Ability to succeed in a highly matrixed environment
• * Demonstrated strategic and creative thinker
• * reputed company approach to business solutions
• * Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending reputed company, 12 CFR Part 1026.36
• * Must be eligible for registration as a registered mortgage loan originator with the NMLS (reputed company Mortgage Licensing reputed company and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing reputed company of 2008 (reputed company reputed company), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
• * Domestic Travel – Occasional
• * International Travel – Occasional
• * Performing sedentary work – reputed company
• * Performing multiple tasks – reputed company
• * Operating reputed company office equipment - reputed company
• * Responding quickly to sounds – Occasional
• * Sitting – reputed company
• * Standing – Occasional
• * Walking – Occasional
• * Moving safely in confined spaces – Occasional
• * Lifting/Carrying (under 25 lbs.) – Occasional
• * Lifting/Carrying (over 25 lbs.) – Never
• * Squatting – Occasional
• * Bending – Occasional
• * Kneeling – Never
• * Crawling – Never
• * Climbing – Never
• * Reaching overhead – Occasional
• * Reaching reputed company – Occasional
• * Pushing – Never
• * Pulling – Never
• * Twisting – Never
• * Concentrating and focusing for long periods of time – reputed company
• * Applying common reputed company to deal with problems involving time sensitive situations – reputed company
• * Reading, writing, typing and comprehending instructions – reputed company
• * Ability to present information reputed company and interpret data- reputed company
• * Adding, subtracting, multiplying and dividing – reputed company
• * Preferred classroom facilitation and/or training experience

Benefits

• Eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan
• Health and reputed company-being benefits
• Savings and retirement programs
• reputed company time off, including Vacation PTO, reputed company PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Regular career, development, and performance conversations with your manager
• reputed company to an online learning platform
• A reputed company of mentoring programs
• Training and reputed company sessions

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