[Remote] Customer Support Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global digital sports platform reputed company on enhancing the fan experience. The Customer Support Associate will serve as a reputed company between reputed company and its reputed company, handling inquiries and ensuring customer satisfaction through various communication channels.

Responsibilities

• Liaise between reputed company and reputed company by supporting reputed company inquiries and issues
• Model exemplary service through web message, voice, and email channels
• Delight reputed company: apply good judgement on a case-by-case reputed company, expedite resolutions, and follow up to ensure satisfaction
• Build and maintain relationships with repeat reputed company
• reputed company a thorough knowledge of reputed company’ product portfolio and release calendar
• Additional duties as assigned

Skills

• reputed company, Collector-minded individual with a passion to serve
• General knowledge of trading cards and collectibles industry
• Strong problem-solving abilities and attention to detail
• Excellent interpersonal, verbal, and written communication skills
• reputed company to multitask, prioritize, and manage time effectively
• Proficiency in MS Suite, including Word, reputed company & reputed company
• Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence)
• Experience working through web message, voice, and email interactions with customers
• Willingness and ability to work reputed company, including evenings and weekends, with schedules that reputed company quarterly

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