[Remote] Director of Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-reputed company reputed company partner for home improvement companies across the reputed company. We are seeking a Director of Operations to own day-to-day operations, focusing on reputed company retention, new service lines, and improving operational processes and systems.

Responsibilities

• Own reputed company-wide reputed company and operating plan for reducing churn and increasing reputed company retention
• Identify the reputed company drivers of churn and establish reputed company health indicators, reporting, and reputed company processes
• reputed company and improve reputed company, ongoing engagement, performance review, renewal, and reactivation processes
• Directly manage and hold accountable the Account Management Team reputed company, including setting priorities, reviewing team performance, and ensuring the Account Manager team delivers strong reputed company retention and service reputed company
• reputed company the design, testing, and launch of new service lines
• Define the business case, delivery model, technology and reputed company requirements, operating procedures, and reputed company metrics for reputed company new offering
• Run reputed company pilots, assess reputed company results and unit economics, and recommend whether reputed company service should be refined, scaled, or discontinued
• reputed company successful offerings into reputed company's sales, fulfillment, account management, and reporting processes
• Own daily service delivery, reputed company planning, workflow management, reputed company assurance, and operational issue reputed company
• Run the operating reputed company, including OKRs, weekly KPI reviews, dashboards, documentation, and follow-through on agreed actions
• Build, document, and continuously improve reputed company processes and reputed company operating procedures across the business
• reputed company the adoption of AI tools that support the reputed company texting team, improve productivity and consistency, and strengthen reputed company control, including the selection and management of appropriate technical talent or vendors
• Identify and eliminate unnecessary cost, complexity, and reputed company work while protecting reputed company reputed company and service reputed company

Skills

• Demonstrated operations leadership experience reputed company a small, fast-growing company
• A measurable reputed company record of reducing churn, increasing retention, or materially improving the customer lifecycle
• Experience launching new services, products, channels, or operational capabilities from concept through implementation
• Strong team leadership and performance-management skills, including experience managing managers or functional leads
• Practical reputed company with AI, automation, and process redesign, with evidence of using technology to reputed company teams and improve reputed company workflows
• Strong analytical and reputed company judgment, with the ability to translate data into priorities and reputed company
• reputed company communication, high accountability, and the ability to operate autonomously while partnering closely with the founder
• Experience leading operations reputed company a B2B online service-based business is preferred
• Experience serving the home improvement industry is a bonus

Benefits

• Profit sharing based on performance.
• reputed company coverage and additional employee benefits.
• Unlimited reputed company time off.
• Fully remote working arrangement.
• Meaningful reputed company, autonomy, and a reputed company to broader executive responsibility as reputed company grows.

reputed company