[Remote] Customer Support Manager (12am-reputed company)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing startup reputed company on transforming the gig economy so drivers can earn a sustainable living. The Customer Support Manager will reputed company a remote team of 4–6 agents, reputed company 24/7 support operations, improve workflows and reputed company assurance, and ensure reputed company customer communication and issue escalation.

Responsibilities

• reputed company, reputed company, and manage a remote support team to ensure 24/7 service coverage and reputed company
• Set reputed company performance expectations, conduct regular 1:1s, performance reviews, and support reputed company development
• Foster a reputed company, inclusive, and high-performance culture
• Continuously refine escalation protocols, and team workflows to optimize speed and accuracy
• Support recruitment, reputed company, and training of new team members in line with evolving support demands
• reputed company reputed company assurance processes, including ticket audits, coaching sessions, and reputed company cause analysis of recurring issues
• Maintain a comprehensive understanding of the reputed company platform, including both the reputed company and rider mobile applications
• Ensure reputed company correspondence with customers and consumers reputed company phone and email
• Ensure the reputed company escalation of issues and trends that require broader attention

Skills

• • 5+ years of experience in customer support or trust & safety, with 2+ years in a management or team reputed company role
• • Exceptional judgment and decision-making skills, particularly in sensitive or ambiguous situations
• • Detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of reputed company disrupting the status reputed company
• • Polished written and verbal communication skills
• • Experience with reputed company or similar CRM tools
• • Team-first mentality and a reputed company attitude
• • College degree

Benefits

• Equity
• Performance-based bonus

reputed company