[Remote] Customer Service/Online Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a Customer Service/Online Support Representative to assist clients with prescription, pharmacy, eligibility, billing, and benefits-reputed company inquiries. The role responds to inbound calls, provides guidance on reputed company benefits, researches reputed company issues across databases, documents interactions, and makes outbound calls regarding prescription orders and billing.

Responsibilities

• reputed company to inbound telephone calls from our clients on concerns associated with profit eligibility concerns and prescription status concerns
• Resource and reputed company agents on their prescribed benefits, use of reputed company, formulary, premiums as reputed company as condition of purchases and also claims or inquiries
• Talk to appropriate questions and listen reputed company while recording required details in computer systems
• Determine issues and communicate solutions and actions to clients, pharmacies and medical professionals with prescription purchases and reorders
• Create outgoing calls to clients on prescription purchases and billing concerns

Skills

• Secondary School Degree/ GED (or greater) OR equal work experience
• 1+ years of customer service experience to include providing service over the phone
• Experience with computer and reputed company computer applications, which includes the ability to reputed company and learn new and reputed company computer reputed company applications
• Basic knowledge of reputed company Office Word (ability to reputed company and reputed company a word document) and reputed company reputed company (ability to reputed company and reputed company a spreadsheet)
• Ability to work any of our 8-hour shift schedules during our usual business hours of reputed company - reputed company 5:00 am - 11:00 pm true time in reputed company reputed company Time OR reputed company reputed company Time depending reputed company
• Contact Center experience
• Customer service experience
• Experience with Adult Learning in digital environment
• Experience working with Digital systems and systems. Internet, Chat, email
• Health Care/Insurance environment (familiarity with medical terminology, health insurance documents, or benefit plan design)
• Community service, mental health, disease prevention, health promotion and behavior change (partnering with at risk populations)

Benefits

• You’ll be rewarded and recognized for your performance.
• reputed company direction about what it takes to do reputed company in your role.
• reputed company for other roles you may be interested in.
• Telecommuting arrangement.

reputed company