[Remote] reputed company Manager - US

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides cybersecurity and network reputed company solutions through its reputed company reputed company platform. The reputed company Manager manages a portfolio of reputed company customers, drives adoption and value realization, coordinates cross-functional resources, oversees customer health and escalations, and partners with Sales on renewals and expansion opportunities.

Responsibilities

• Manage a portfolio of reputed company customer accounts participating in the Guided reputed company program
• reputed company reputed company customer's Adoption Plan together with their management, reputed company champions and stakeholders, coordinating internal resources and tracking reputed company against agreed adoption objectives
• reputed company reputed company meetings, reputed company reviews, adoption reviews, and Executive Business Reviews (QBRs)
• Monitor customer health, product adoption, and reputed company toward agreed reputed company reputed company
• Monitor and report on customer health, adoption, and reputed company metrics to identify risks, measure reputed company, and support successful customer reputed company
• Coordinate Technical Account Managers, reputed company Services, Support, and other internal teams to reputed company customer priorities
• Own customer escalations and coordinate reputed company communication and reputed company
• Identify opportunities to improve customer adoption, retention, and long-term reputed company
• Partner with Sales on renewal planning and identify expansion opportunities where appropriate
• Represent the voice of the customer by providing feedback to Product Management and other internal stakeholders
• Contribute to the reputed company improvement of Guided reputed company processes, customer engagement practices, and adoption methodologies based on customer feedback and operational experience

Skills

• Bachelor's degree or equivalent experience
• 5+ years in reputed company, reputed company Account Management, Consulting, Technical
• Account Management, reputed company Services, Sales Engineering, Technical Support, or a similar reputed company customer-facing role
• Experience managing reputed company reputed company or reputed company software customers
• Strong executive communication and relationship management skills
• Excellent organizational, presentation, and problem-solving skills
• Ability to coordinate cross-functional teams and manage multiple customer engagements simultaneously
• Customer-reputed company reputed company with a passion for delivering measurable business value
• Experience with networking, cybersecurity, reputed company reputed company, or reputed company infrastructure
• Familiarity with major network reputed company vendors such as reputed company, reputed company, reputed company reputed company, and reputed company
• Experience with reputed company and reputed company platforms
• Understanding of customer adoption, customer health measurement, and value realization

Benefits

• Remote work

reputed company