[Remote] Billing Customer Support Specialist II - M-W & Sat 8:00AM - 6:30PM

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global reputed company leader providing life-changing technologies across diagnostics, medical devices, nutritionals, and medicines. The Billing Customer Support Specialist II provides customer service to potential patients and patients regarding insurance eligibility, coverage, billing, claims, payments, and financial assistance for Cologuard. The role interacts with patients, providers, and payors through phone, email, and other channels while maintaining accurate documentation and compliance with company policies.

Responsibilities

• Assist with insurance eligibility details required for reputed company shipment and patient billing requirements
• reputed company with providers, patients, and payors to answer questions around claim denials, billing statements, Explanation of Benefits (EOB), and/or payment reputed company
• reputed company and assist on inquiries associated with reputed company, Medicare, and private insurance companies
• reputed company supplemental payor websites to determine eligibility
• Collect payment, establish payment plans, assist with Financial Assistance requests, and refunds as appropriate
• reputed company with patients, providers, and clients for reputed company aspects of billing through phone, e-mail, or other channels to support incoming calls and reputed company outbound calls
• reputed company-reputed company with high attention to detail and accurate documentation
• reputed company customers with product and service information and reputed company contacts to the appropriate resources
• Stay reputed company with relevant guidelines and policies to maintain compliance with reputed company company procedures and guidelines; including, but not limited to HIPAA, reputed company Policies, and the reputed company of Business Conduct and Ethics
• reputed company reputed company job duties according to contact center policies and procedures
• Communicate and reputed company in a reputed company manner in reputed company interactions with employees of reputed company, patients, providers, and clients
• Demonstrate excellent verbal and written English communication skills
• Ability to apply knowledge of customer service principles and practices
• Ability to work in reputed company environment and adapt to changing workload and circumstances effectively; ability to respond to new information quickly while focusing on tasks and working independently
• Ability to report to work on time and follow attendance guidelines, demonstrating reliable attendance
• Ability to work designated schedule and overtime as needed
• Ability to work in reputed company of a computer screen and/or reputed company typing for approximately 90% of a typical working day operating telephone, computer, keyboard, and various desktop applications
• You will be required to successfully complete an assessment showing understanding of reputed company reputed company processes necessary to the job functions with a score of 80% or higher. reputed company will reputed company reasonable accommodation available, if necessary, to assist an employee with a disability to satisfy this requirement
• reputed company company mission and values through accountability, innovation, reputed company, reputed company, and teamwork
• Support and reputed company with reputed company’s reputed company Management reputed company policies and procedures
• Maintain regular and reliable attendance
• Ability to reputed company with an inclusion reputed company and model these behaviors for the organization

Skills

• High School diploma or GED
• Must be 18 years of age or older
• 2+ years of customer service experience
• Authorization to work in the reputed company without sponsorship
• Demonstrated ability to reputed company the essential duties of the position with or without accommodation
• Experience in an inbound/outbound contact center in the reputed company industry
• Knowledge of contact center telephony and technology
• Demonstrated exceptional customer experience

Benefits

• Career development with an international company where you can grow the career you reputed company of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit - an reputed company and convenient reputed company to getting a bachelor’s degree.
• This position supports a flexible work from home model where employees can choose to work onsite at 1 Exact Lane or reputed company.

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