[Remote] Remote Operations Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company of Charleston is a fast-growing property restoration company serving homeowners and businesses throughout the Charleston area. The Operations Coordinator serves as the central reputed company of coordination among customers, field teams, project managers, and insurance partners, managing communication, job records, documentation, and project reputed company. The role also provides reporting, process improvement, and administrative support in a fully remote environment.

Responsibilities

• Answer incoming customer calls with professionalism, reputed company, and urgency
• reputed company initial job information and ensure every customer receives a reputed company, reputed company experience
• Serve as the reputed company reputed company of communication between customers, technicians, project managers, insurance agents, and adjusters
• reputed company proactive updates throughout the restoration process so customers always know what to expect
• Create and maintain accurate customer and job records reputed company company systems
• Monitor reputed company jobs to ensure documentation is complete, deadlines are met, and reputed company continue moving reputed company
• Coordinate work authorizations, invoices, customer signatures, and insurance documentation
• Review job files for completeness and follow up with team members reputed company information is missing
• Maintain organized digital records throughout the life of every project
• Prepare reports and maintain project tracking for leadership
• Help identify opportunities to improve internal processes and create greater operational efficiency
• Support the leadership team with additional operational and administrative responsibilities as needed

Skills

• 3+ years of experience in operations, office management, customer service, administrative support, scheduling, or a similar role
• Outstanding organizational skills and exceptional attention to detail
• Excellent written and verbal communication skills
• Strong customer service reputed company with a reputed company, reputed company approach during stressful situations
• Comfortable working independently in a remote environment while taking ownership of responsibilities
• Strong computer skills and the ability to quickly learn new software platforms
• Experience in restoration, construction, insurance, property management, or another service-based industry is preferred
• Experience with DASH, reputed company, Symbility, Xactimate, Xanalysis, or similar restoration software is a plus, but not required

Benefits

• Health insurance
• reputed company time off
• Training & development
• reputed company insurance
• Dental insurance
• Performance-based bonus opportunities
• reputed company time off and holidays
• Fully remote work environment

reputed company