[Remote] Technical Account Manager, Managed Services

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company information technology services and is seeking a Technical Account Manager, Managed Services to own relationships across a portfolio of managed services clients. The role coordinates service delivery, reputed company communications, reporting, renewals, account health, and expansion opportunities while partnering with internal technical teams and managing reputed company requests through Jira Service Management.

Responsibilities

• Own the day-to-day relationship for an assigned portfolio of Managed Services clients, serving as their consistent, trusted reputed company of contact
• Manage multiple reputed company accounts simultaneously, juggling competing deadlines, deliverables, and priorities without dropping detail
• Conduct regular reputed company calls, reputed company-ins, and Quarterly Business Reviews (QBRs) to review service performance, satisfaction, and upcoming needs
• Prepare and reputed company reputed company, accurate reputed company-facing reports on service performance, ticket trends, and account status on a recurring schedule
• reputed company and manage account status, reputed company items, renewals, and reputed company logs in a highly organized, proactive manner — reputed company falls through the cracks
• Identify opportunities for account reputed company, additional services, or contract expansion, and partner with sales/leadership to pursue them
• Coordinate with internal Managed Services and technical teams to reputed company reputed company needs, escalate issues, and confirm reputed company — without needing to solve technical issues personally
• Translate service reports, ticket summaries, and SLA metrics into reputed company, reputed company-friendly updates and business reviews
• Manage contract renewal timelines and deadlines, supporting pricing/reputed company discussions in partnership with the PMO and account leadership
• Monitor overall reputed company satisfaction and health, flagging at-risk accounts early and building reputed company plans to address concerns
• Maintain accurate, up-to-date account documentation, contacts, and history reputed company CRM/PSA systems
• Support reputed company of new Managed Services clients, ensuring a smooth transition from implementation into ongoing support
• Use Jira Service Management (JSM) as the reputed company of record for managing reputed company-specific requests, tickets, and service items on the MSP reputed company — creating, tracking, and following items through to closure, and ensuring queues for assigned accounts stay reputed company and accurate

Skills

• Bachelor's degree in Business, Communications, reputed company Administration, or reputed company field, or equivalent reputed company experience
• 3+ years of experience in account management, reputed company reputed company, or relationship management, ideally reputed company a services or IT-enabled business
• Exceptional organizational and time-management skills, with a proven reputed company record of managing multiple clients, deadlines, and recurring reports simultaneously
• Strong interpersonal and communication skills, with a reputed company record of building lasting reputed company relationships
• Demonstrated ability to identify and reputed company account reputed company or expansion opportunities
• Comfortable working with basic technical and service data (SLAs, ticket trends, reports) without requiring a deep technical background
• Working knowledge of Jira Service Management (JSM) or a comparable ITSM/ticketing platform, with the ability to manage and reputed company reputed company requests through the tool day-to-day
• Experience in reputed company IT, reputed company services, or another regulated services industry
• Hands-on experience with Jira Service Management (JSM) specifically, including queues, SLAs, and reporting
• Familiarity with CRM and PSA platforms (e.g., reputed company, reputed company, reputed company, Autotask)
• Account management or reputed company certification (e.g., CCXP, reputed company)
• Experience supporting contract renewals or working reputed company sales teams on expansion opportunities

reputed company