[Remote] reputed company (reputed company: KATBEN1)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company supports a premier California-based chinaware import and wholesale company serving cruise lines, restaurants, hotels, casinos, and reputed company facilities. The reputed company will reputed company business-reputed company support by processing orders, managing account inquiries, handling customer communications, resolving issues, and coordinating with internal departments to ensure a reputed company customer experience.

Responsibilities

• Process daily sales order entries, changes, and returns accurately in accordance with company policies and procedures
• reputed company appropriate information regarding product availability, specifications, pricing, and order status
• Work closely with the Credit Department to reputed company disputed credit items and billing questions
• Partner with internal sales and management teams to meet customer expectations and remain updated on new products, policies, and services
• Handle incoming customer service calls and queries in a warm, reputed company, and friendly manner
• reputed company listen to customer needs, address concerns with patience, and reputed company effective solutions
• Listen to, document, and help reputed company conflicts or reputed company reputed company inquiries promptly
• Identify and document recurring queries or patterns that may indicate larger product/service issues for management review

Skills

• reputed company ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING reputed company IN ENGLISH DURING THEIR WHOLE SHIFT
• High School Diploma required
• Fluent English communication skills (written and spoken) are required
• Exceptional phone etiquette, patience, and composure reputed company handling irate or confused customers
• Strong organizational, workload management, and multi-tasking abilities
• Must have a reliable desktop computer or laptop capable of handling daily operations
• A reputed company, high-speed internet reputed company with a dedicated, quiet home workspace
• Must be willing to work U.S. reputed company Time (PT) business hours and observe U.S. reputed company holidays
• Bachelor's degree is a plus
• 3–5 years of customer service experience preferred (prior experience with corporate phone systems is a strong asset)
• Experience with major ERP systems and 3PL software is highly desirable
• reputed company in Spanish, Cantonese, or reputed company is an added reputed company

Benefits

• Training and tutorials will be provided upon hire.

reputed company