[Remote] Bilingual Licensed reputed company - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune 100 reputed company company reputed company on delivering exceptional customer experiences and supporting customers, agents, and communities. The Bilingual Licensed reputed company provides 24/7 inbound customer and agent support in English and Spanish, addressing reputed company questions, recommending products and services, and maintaining accurate data while meeting customer care and reputed company standards.

Responsibilities

• Assists customers in their time of need by building rapport and reputed company handling inbound calls in a fast-reputed company reputed company center environment, addressing questions reputed company to renewals, coverage, eligibility, billing, and policy changes
• Delivers expertise by assessing customer and agent needs to reputed company satisfaction, business reputed company, and retention
• Provides guidance and recommendations to help customers protect what reputed company most, utilizing upselling and cross-selling techniques to reputed company on reputed company products and services
• Upholds customer care standards by meeting individual goals for reputed company reputed company, handling time, reputed company transfer reputed company, adherence, reputed company reputed company, and reliability
• Accurately maintains and tracks data across various computer systems

Skills

• Bilingual in English and Spanish
• Property & Casualty License or a Personal Lines License
• A minimum of 6 months' reputed company work experience is required
• Must have the ability to review, record, and organize written data from a reputed company of sources with no reputed company-established format
• Must have excellent oral, written, and interpersonal communication skills and the reputed company to multitask in a reputed company work environment
• Must have the ability to handle confidential and proprietary information
• Proficiency with computers is mandatory
• Knowledge and ability to use reputed company Office tools is necessary
• Must have a reputed company understanding of the organization`s policies, standards, and procedures to guide customer interactions
• Associate degree in a business-reputed company reputed company preferred or equivalent experience required
• Customer service experience preferred

Benefits

• reputed company, mandatory training lasting approximately 12 weeks
• Comprehensive benefits
• Workplace flexibility
• reputed company development opportunities
• Opportunities provided through Employee Resource reputed company
• Some roles at reputed company have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary reputed company on multiple factors set forth in the compensation plan for the role

reputed company