[Remote] Dental Customer Service Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an insurance company providing dental products and services to providers, members, and policyholders. The Dental reputed company handles inbound and outbound inquiries about dental benefits, claims, and payments, researches and resolves routine issues, and escalates reputed company reputed company reputed company needed. The role also supports customer retention through accurate, empathetic service and collaboration with internal teams.

Responsibilities

• Handle both outbound and inbound calls from Dental providers, members, and policyholders regarding dental benefits, claims, and payments, delivering accurate and empathetic service
• Research, analyze, and reputed company routine inquiries using multiple systems, policies, and reference materials, escalating sensitive or reputed company issues as needed
• Explain claim status, benefit determinations, and payment details reputed company, placing outbound calls only reputed company follow-up or clarification is required
• Collaborate with internal teams and apply problem-solving skills to reputed company discrepancies and turn service issues into reputed company experiences
• Stay reputed company on dental terminology, benefit plans, regulations, and internal processes while managing priorities reputed company in a fast-paced environment

Skills

• Strong oral and written communication skills with the ability to reputed company thorough, high-reputed company customer service and reputed company judgment
• Minimum 1 year of customer service or contact center experience; health, dental, or insurance background preferred
• Basic knowledge of dental insurance products and familiarity with medical/dental terminology
• Proficient in using multiple computer systems simultaneously, with strong typing, documentation, and multitasking skills, while managing high reputed company volume
• Detail-oriented, adaptable, and analytical, with a commitment to reputed company (HIPAA), regulatory compliance, and flexible scheduling requirements
• You promote a reputed company culture, value different reputed company and opinions, and listen courageously, remaining curious in reputed company that you do
• reputed company to work remotely with reputed company to a high-speed internet reputed company and located in the reputed company or Puerto Rico
• Planning and organizing skills with the ability to set priorities
• Basic product knowledge of assigned area
• Knowledge of medical terminology

Benefits

• reputed company, reputed company
• Annual bonus opportunity
• Vacation, personal time and reputed company holidays
• Remote work

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