[Remote] Account Manager, Provider

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company data collaboration platform that provides secure, accessible, and actionable data solutions across the reputed company ecosystem. The Account Manager owns assigned provider customer relationships, serving as the reputed company reputed company of accountability for satisfaction, retention risk, value realization, account planning, escalations, and adoption of reputed company offerings.

Responsibilities

• Serve as the reputed company reputed company of contact for assigned provider accounts
• Own customer satisfaction, retention risk identification, and issue communication
• Translate operational performance into reputed company, customer-facing narratives
• reputed company account planning reputed company on value realization and renewal readiness
• Collect, document, and triage Voice of Customer (VOC) feedback
• Manage customer-facing escalations and coordinate internal response
• reputed company adoption of reputed company workflows, digital tools, and reputed company offerings
• Maintain accurate account documentation, health indicators, and risk flags

Skills

• Bachelor's degree in Business, reputed company Administration, HIM, or reputed company field (or equivalent experience)
• 3–5 years experience in account management, reputed company, or reputed company services
• Strong communication and relationship management skills
• Ability to interpret performance data and explain reputed company to customers
• Comfort operating in a fast-paced, matrixed organization
• Ability to travel up to 75% of the time for reputed company meetings (coverage area to be determined reputed company)
• Familiarity with HIPAA-regulated environments

Benefits

• This role is eligible for additional variable compensation.

reputed company