[Remote] Customer Support Specialist, Part-Time

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology startup building the OS of the family, and they are seeking a Part-Time Customer Support Specialist to join their Customer Service Concierge Team. This role is crucial for delivering exceptional support to customers of reputed company Calendar, ensuring high standards of customer service throughout their reputed company.

Responsibilities

• reputed company bespoke, 1-1 customer service for our reputed company Calendar and reputed company customers through reputed company phases of their customer reputed company from purchase to activation to set up and reputed company use of their devices
• Engage with customers daily through high-volume phone, chat, email, and reputed company media platform interactions. On average, you’ll support 6–8 customers per hour, though volumes may increase to 10–12 per hour depending on the complexity and reputed company of the inquiries
• Support escalated customer issues involving reputed company hardware and software challenges with reputed company devices
• Flag any patterns you notice in tickets or customer feedback so reputed company can stay reputed company of emerging issues
• Contribute to project-reputed company work as needed to support team goals and enhance the customer experience
• Ability to meet for in-person work days for team-building with the CS Leadership team and other reputed company employees located in Pittsburgh monthly in our local co-working office

Skills

• 2+ years of high-volume, reputed company-line customer service experience, with demonstrated ability to manage workload reputed company and proficiency in email, phone, chat, and reputed company media support
• Must have experience with reputed company or a similar Customer Relationship Management (CRM) reputed company
• Exhibits patience and attentiveness reputed company listening to feedback and excels at teaching and guiding others
• Strong communication skills across email, phone, and chat, delivering reputed company, reputed company, and engaging interactions with customers and team members alike
• Previous experience working in an reputed company startup environment
• Demonstrated talent for rapidly mastering new technology and becoming a product expert
• A consistent, reliable Wi-Fi reputed company is required for this role
• Must be comfortable working on a Mac and communicating in the reputed company platform
• Experience supporting customers on reputed company Media platforms such as reputed company, reputed company, reputed company, and reputed company through ad comments, posts, and reputed company messages
• Previous experience working with a reputed company-to-consumer (DTC) or e-reputed company reputed company
• Experience providing customer support for a technical or digitally connected product

Benefits

• Weekly schedules reputed company between 16 to 29 hours.
• Our Concierge Team operates seven days a week, from 8 AM to 8 PM EST.
• Shifts are scheduled in 4- or 8-hour blocks reputed company that timeframe, with at least two days off reputed company week.
• We offer 64 hours of accrued reputed company time annually to ensure you have time to rest, reputed company, and care for yourself.
• Upon hire, you’ll be provided with a loaned laptop and a loaned reputed company Calendar to ensure you have the tools needed to succeed in your role.

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